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Tony's Auto Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business had auto for months, said they lost mechanic, etc is why they took so long to fix but we found out they fixed cars that were received after ours first. Asked for money up front. Car was picked up recently and overheated after first trip of over 2 miles. Called them, they said they were very busy and we could drop off car and they did not know when they could check it or work on it. The car cannot be driven. We do not trust them and realize we made mistakes taking car there in first place. We want refund so we can take car to different, reputable business. They are located on ************************ and do business as Tony's Auto Repair *******************************************. *************. They advertise as a BBB certified business in great standing but when I called your BBB they had no record of them.

    Customer Answer

    Date: 09/05/2024

    Tony's Auto Repair took months to repair my van and when I picked it up it was not repaired, had to get a different mechanic to fix it.  I am out thousands of dollars.  Also, rats got into my van because it sat so long and now the the van is not drivable.  Professional detailing did not help, the odor made one child sick.  Tony's Auto Repair said that his mechanic had quit and that's what took so long for repairs.  Tony's Auto Repair also admitted to rat infestation but did not secure my van but left it out in the open.  We will have to get rid of the van after spending thousands for towing, repairs, detailing.

    Business Response

    Date: 09/16/2024

    I did take longer then i told them but said had to finish one before did it that one took longer  when they called it was 3 weeks after picking up and a friday u said drop off monday can look at and tell them why it over heated and i never heard a thing again  till got letter from attorney  General and now this .

    Customer Answer

    Date: 09/16/2024

     

    Complaint: 22097995



    I am rejecting this response because:The response is not correct, Tony's Auto Repair had my car for months and it was not repaired when it was picked up, it immediately overheated.  We called him and his reply was "I have a lot of cars ahead of yours so I don't know when I can work on it.  We have an update, the car smelling terrible when we got it back and we thought it was from it sitting for 8 months at his shop (yes, 8 months) so we had it detailed and it turns out it is infested with rats.  Tony's has admitted to a rat infestation but apparently took no steps to secure our car.  The detailing did not help, apparently the rats got into the seats, chewed up seats and seat belts.  Carpet is beyond repair.  The car is not drivable.  We are out thousands of dollars for towing, car repairs, detailing. I estimate I am out 8 to 10,000.00 dollars.  The business is a tribal business and we have contacted them and are waiting for their response, they also said they have other complaints about this same problem.  



    Sincerely,



    Charles Craig

    Business Response

    Date: 09/24/2024

    Tony 

    Customer Answer

    Date: 09/24/2024

     

    Complaint: 22097995



    I am rejecting this response because:The amount we actually paid to Tony's Auto Repair is closer to $8,000.00.  He asked for money up front for "parts" and said it would be a while.  It took months and we called and he said he lost his mechanic.  After 8 months we picked up car and it overheated, we had to pay a different mechanic.  We now find that the car is infested with rats from sitting so long, detailing has not worked as the rats got into seats and ate seat belts, etc.  The car is not usable.  We found out Tony's knew about rat infestation and still he didn't take steps to secure our car.  We thought bad odor was mold but it's a rat urine/feces smell.  It's the only vehicle we have and the 3 children can't ride in it , we have health concerns for them and for me.  Attorney General is also investigating.  We do not have money for attorney so am requesting help from BBB.  It's a Lummi tribal business and they said they were aware of the rat problem for years.



    Sincerely,



    Charles Craig

    Business Response

    Date: 10/08/2024

    The total on invoice  is 5973.81 that is with everything done . The rat problem is the intire rez that is why i have bait around my house and shop. I just recently had a car that sat here 2 years because i bought  it dudnt have time to fix and when i did had no evidence of and rodent in it and have one of mine here 10 years while building  it and nothing in it. 

    Customer Answer

    Date: 10/09/2024

     

    Complaint: 22097995



    I am rejecting this response because: Tony's knew about the infestation and did not secure my car.  The Lummi Tribe also knew about the infestation, I know this because I talked to them and the business manager said she would talk to tribal council but later changed her mind and said it was our problem.  I do not believe that the rats targeted only my car, I believe there are other victims.  With repairs, money up front before any repairs, added car repairs because Tony's did not repair properly, towing, detailing(I am out close to $10,000.00).  And my car is not safe for me, and especially for my 3 kids.  Car is not paid, making payments.  I am Low income , single dad, 3 kids, wife died last year.  Tony's unfair business practice, was deceptive, maybe unlawful, and created a great financial, health situation for me and my family.



    Sincerely,



    Charles Craig

Tony's Auto Repair is NOT a BBB Accredited Business.

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