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Business Profile

Auto Parts

BuyBrakes

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BuyBrakes's headquarters and its corporate-owned locations. To view all corporate locations, see

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BuyBrakes has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 25 was the date of the order We had exchanged emails of the right rotors and brake pads that were needed and once I installed them I had issues with my steering wheel. I thought it was not the brake pads or rotors, I thought it needed a tire balance. After that still nothing and I advised brake pads of the issue as well and they recommended the same thing which was done and still the same issue my steering wheel shakes.I went to a ****** dealer and got parts replaced on my car and still the same issue. I went to multiple mechanics and they advise the brake pads and rotors are not for my car and may be defective. I advised buy brakes once again and they want me to show them a dial indicator of the hub which will cost me about $300 which makes absolute not sense when the wrong parts were sent. I been in exchange emails of how absurd that is and no response back. Ever since replacing my brake pads and rotors my vehicle has issues and I believe it caused more issues on my car and now I need to spend $300 to get a warranty or refund which basically means I get about $100 back since I would need to pay for shipping I am assuming. There is no communication back for them and seeking assistance for a refund

    • Initial Complaint

      Date:02/23/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought brakes from this company on 9-13 23. Order number *******. The vehicle was totaled in an accident so I requested to return the items. They accepted return on brake pads only. I returned them and they received them in January 24. I have not received refund and when I call they shuffle me on hold and I get no response

      Customer Answer

      Date: 03/07/2024

      I have received my refund thanks for your help *****************************;

    • Initial Complaint

      Date:09/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August 11 I purchased a set of rear brake pads from this company. NRS Brakes NS1053A Premium Galvanized Disc Brake Pad Set. They arrived about a week later and I installed the part on August 24. Immediately following the install I noticed a major squeal coming from my rear brakes. I was unable to use my car for over a week while I waited for a replacement part. The replacement was supposed to be delivered between august *****, however, did not arrive until September 5. Due to this, I was forced to purchase locally as I needed to use my car. In replacing the defective pad, I noticed damage to my rotor, which subsequently meant I had to replace my rotor as well. When I reached out to buy brakes to request a refund for the defective part & even after advising the additional damage their part caused to other parts of my vehicle, they refused a refund and offered a replacement. I declined the replacement as I needed my car operational.

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