We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete Bricks

Cowden Gravel and Ready Mix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Bricks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some gravel told the gentlemen exactly what I wanted paid for it via phone, had it delivered, I was building my bcue I heard the truck come he started to unload I screamed this is the wrong stuff, driver was good but said I am only the delivery person, call the office, I did that talked to ****** said he would get back nope sent 2 texts no reply sent a email to the main boss **** again no response, just give me my money back.

    Business Response

    Date: 08/07/2024

    Customer emailed on June 11th to request a change to his order date. In the email attached there was a request for 6 yds of #8 pea gravel. We accepted the change and made delivery for the #8 pea gravel to customer on 06/28/2024. Please see attached ticket. Ticket and email attached shows the product requested and the product delivered. 

    If there are anymore questions. Please contact our office at ************. 

    Customer Answer

    Date: 08/07/2024

     
    Complaint: 21967951

    I am rejecting this response because:

    Sincerely,

    *********************** I specifically told the gentlemen what I have is rock that is the size of a quarter I even sent him a picture, what was delivered is not what I wanted the driver even saw what I have and replied this is not what you want I agreed.  Just refund me my money period.

Cowden Gravel and Ready Mix is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.