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Business Profile

Event Ticket Sales

Subdued Stringband Jamboree

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Subdued Stringband Jamboree's headquarters and its corporate-owned locations. To view all corporate locations, see

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Subdued Stringband Jamboree has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4 February 2025 I purchased one ticket to see **** ****** at the Odd Fellows Room at the ***** in ********** for twenty dollars and seventy five cents. The show was cancelled - and a refund offered - by writing to the email I submitted to the BBB for the Orion. That was on the 6th of February of this year and is the last that I've heard from ****** or anyone at the Orion. I have emailed ****** twice to receive the offered refund and have received no reply. I would like to be reimbursed $20.75 for the cancelled show to resolve this issue.

      Business Response

      Date: 04/02/2025

      I just received my letter from the BBB concerning this response to a cancelled show. The show in question was a part of The Winter Starlight Series, organized by The Subdued Stringband Jamboree. The Orion was the host of this event, but had no involvement with the ticketing of said event of any of its shows, including the **** ****** show. The Orion received no portion of the ticket sales and all ticketing was handled by ****** ***** through the Stringband Jamboree website. The ***** does not have any platform for selling tickets online, therefor we are not able to refund any ticket sales. We simply hosted this event for ******. ****** is not an employee of The Orion. He was a promoter and organizer of this show. This being said, it sounds like ****** has not refunded the customer, so, out of kindness on my side, I will gladly give the customer $25 in cash out of my own pocket. Even though the $20.75 was never collected by me or my business, I'm sure it's annoying to not get a refund when you're told you will, and for that, I'll toss in $25. 

      Business Response

      Date: 04/17/2025

      Hello *******, 
      My apologies for the delay with the refund for the **** ****** concert. 

      I have no record in my email box of an email from you. Please forward to the emails you sent so I can find the glitch in my email system. 

      A check is going in the mail to you today. 

      Whitney, 
      Thanks for connecting us. 

      Thanks all!
      ******

      Customer Answer

      Date: 04/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ***

    Subdued Stringband Jamboree is NOT a BBB Accredited Business.

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