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Business Profile

Facility Maintenance

Pacific Facility Solutions, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Tyler S.

    Date: 08/24/2022

    The fundamental issues that define Pacific Facilities Solutions starts with the owner and propagates down through management. Pacific Facility Solutions was provided to us by American Home Shield Home Warranty as a trusted professional. l have been dealing with Pacific Facility Solutions **** for the past 8 months and my furnace replacement is still not complete. Unfortunately, every aspect of my business with Pacific Facility Solutions *** has been a negative experience. They are unresponsive and nearly impossible to contact, they have been out to fix their poor workmanship 3 times so far and it is still not satisfactory, and they told us we did not need a permit when we did.They exemplify inexcusably bad customer service and are all but impossible to contact. For over two months, they did not respond to emails or phone calls, consequently, leaving us without a functioning furnace for the coldest two months without even providing the courtesy of the status/timeline of the furnace replacement.Pacific Facility Solutions management sent out HVAC technicians without adequate training/experience to replace the furnace and make necessary modification. The result of this is incredibly poor workmanship that is not to code. Further, They have a blatant lack of knowledge of HVAC code and permitting requirements and lied about necessary permits when confronted. Considering that Pacific Facility Solutions is a licensed contractor working out of our county, there is no excuse for not knowing local code and permitting requirements.

Pacific Facility Solutions, Inc. is NOT a BBB Accredited Business.

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