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Business Profile

Grocery Store

Flax 4 Life

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased flaxseed muffins in august from a company called flax4life. There was a foreign object in one of my muffins that damaged one of my teeth. I contacted the company and they investigated and admitted that the foreign object belonged to them but they refused to pay for my tooth. I even offered a letter from the dentist but they still refused. I shouldnt have to suffer for their negligence, they havent even attempted to correct the problem.

    Business Response

    Date: 11/21/2023

    We were contacted By ********************************* whom claimed that there was an injury to her mouth from a piece of the plant based clam shell that the product came in. Injury claims are sent to our insurance company, Brown and Brown.  They completed a through investigation, collecting  information from the customer and the customers dentist including all dental records. They found that the complainant has had prior dental issues and that there was no evidence to support the claim . The insurance company denied the claim. 

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