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Business Profile

Landscape Design

UrbanEcology

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromPaul K.

    Date: 05/13/2024

    1 star
    After I paid a $2K deposit on 9/8/23 to ***************, owner of Urban Ecology, her crew put in one day of work and then disappeared. I contacted her repeatedly and in a cordial manner for nearly a month, and she finally came over to my house to explain she was going through some personal difficulty. I was glad to be sympathetic. Ms. **** promised she wouldn't go missing again and would finish the job right away. Two weeks later, one laborer showed up and again put in one day of work. To this day, the job is unfinished.Thinking more work would be done at that time, however, I paid an invoice for nearly $1.7K on 10/23/23, but realized the next day it contained a miscalculation and overcharge of nearly $400. Ms. **** acknowledged her error but did not return the overpayment despite my repeated reminders. I was astonished, to put it mildly. Seeing no alternative, I went to small claims court on 4/4/24. The court ruled in my favor and ordered Ms. **** to return my overpayment within 30 days. To this day, she has not done so.Altogether, contracting with Urban Ecology has been the worst homeowner experience of my life. Despite a project cost of approximately $3,700, I got the impression my job was small potatoes and unimportant to Ms. ****: a path that was supposed to be level is not, another that was supposed to be straight is anything but that, metal path edges are poorly installed, and excavated soil was left all over the place, including on top of the crowns of established plants in mulched flowerbeds.Finally, it only belatedly occurred to me that Ms. **** doesn't represent her business as having even the minimum licensing, nor as being insured. On jobs that require heavy lifting, mechanical equipment and so on, this is potentially catastrophic for homeowners. As must be clear, hiring Urban Ecology was a catastrophe for me in any event.

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