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Business Profile

Major Appliance Dealers

Dewaard & Bode Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against DeWaard and Bode for inadequate service under a 5-year warranty I purchased in 2022 with a complete appliance package, including a refrigerator.The refrigerator began freezing food in the fridge compartment on November 2, 2024. I reported the issue the same day. On November 4, the company called to schedule service, and I emphasized that resolving the problem before Thanksgiving was essential due to holiday meal preparation.Timeline of Events:Nov. 7: A technician visited and informed my tenant that a part was needed. No timeline for repair was provided, only an estimated one week to reschedule.Nov. 14: After hearing nothing, I contacted the company and was told the part required 7-10 business days to arrive.Nov. 22 (10th business day): I had to call again to learn the part had arrived. The repair was scheduled, but despite reminders about leaving a key, the technician was unaware and almost didnt proceed. After the repair, I received no confirmation and had to follow up. The refrigerator still froze food.Nov. 25: A technician was scheduled to reassess but failed to show, leaving my tenants waiting all evening.Nov. 27: The company offered a late-evening visit before Thanksgiving, which was inappropriate and added undue stress. I declined, as it disrupted holiday plans. The next appointment is set for December 6, leaving my tenants without a working fridge for over a month.DeWaard and Bodes repeated delays, lack of proactive communication, and failure to resolve the issue have caused considerable stress and inconvenience. I compensated my tenants $250 for their trouble.I am requesting the following resolution:A replacement refrigerator.Reimbursement of the $250 I paid my tenants for the inconvenience.Assurance that the company improves communication and service timelines.

    Business Response

    Date: 01/07/2025

    I apologize for the slow response to this claim.

    We have contacted the customer ****** Blue and have already exchanged her refrigerator back in December 2024.

    We are refunding ****** the $250 for her tenant trouble today Jan 7th.

    Customer Answer

    Date: 01/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** Blue

Dewaard & Bode Inc is NOT a BBB Accredited Business.

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