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Business Profile

Medical Plans

Sterling Insurance

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Plans.

Complaints

This profile includes complaints for Sterling Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sterling Insurance has 67 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got homeowners from them starting July 7, 2023 purchased the house on July 27th,2023. Never received anything from this company until September 5,2023 of the policy being terminated on October 1st. Having home owners in the past I have always received a deadline to fix whatever problem they had. Now knowing that it was 20 days between covering the home and me purchasing the house if they did send anything by mail it wasnt gonna be delivered to the house, but they had a cell phone number and e-mail on file and never reached out about anything. Also they arent giving us a chance to fix the issues they are just dropping the coverage. Also called this morning and got an attitude from the woman answering the phone, when this was the only time I have talked to them about said issue.

    • Initial Complaint

      Date:01/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called them to tell them that I will not be renewing my homeowners insurance with them back in October and I went with Allstate.They kept sending me bills for $98.00 penalty to pay and I received another bill today.I called and I spoke with someone who told me that I should pay it but I called before and was told not to pay.The policy number was Sh10036236 from 10/13/2021 to 10/13/2022;and I paid for the whole policy in full at the beginning of the policy so I don't owe them anything.

    • Initial Complaint

      Date:10/22/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern, We have been attempting to stop the account and billing since last August 2021 when we switched our home insurance to geico; however, your company still charges our mortgage company. We have faxed and sent the appropriate paperwork several times and left many messages to try to have this corrected. We need this stopped and refunded for the past year to make this right.

    Sterling Insurance is NOT a BBB Accredited Business.

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