We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Supplies

King Brand Healthcare Products US Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

This profile includes complaints for King Brand Healthcare Products US Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

King Brand Healthcare Products US Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this product on Jan 2nd. It is 1/28/25 today and I still do not have my product. I spent almost $300 for the product and was told they only insure the package for $100, which is what *** gives them. I have called, emailed and spoke to a supervisor and am told I am out of luck in getting my product, which is absolutely ridiculous. Every time I speak to someone at the company, I get a different answer, but the last call with the supervisor ended with "I'm out of luck" in getting reimbursed or refunded. Bad business all around!

    • Initial Complaint

      Date:12/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told item was shipped Did not provide me with shipping status or carrier,Cannot access Website

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a brace with heat for my knee and tape. at 10 am . I called at 11:56 am to cancel the order. ***** said she would try and cancel the order. I emailed her a confirmation of my request. she replied to the email confirming my request to cancel the order. According to their policy once an item ships they email you the tracking number. I called back at 1:30 pm ad spoke to a man who said that even though the item was not shipped he cannot cancel the order because it is "in process" but to return it I would have to pay for the return shipping for an item still in their possession. I called back ***** and she said she was still working on it and that it would be sent out at 2pm. *** told me that at 1:33pm. I asked her why she didn't just call and follow up on the cancellation and she said she was busy sending out orders to people in pain. very insulting and condescending. I told her that also. I said you apparently are waiting til after 2pm when it ships to address this. She had since 12 pm to get this cancelled but is too busy to followup on the cancellation to help people in pain. It is evident that is just an unethical business tactic to ship it to me in hope ** it not being returned and making me go through the process of returning an item that hasnt been shipped but will be despite my cancellation request 2 hours ago.

    King Brand Healthcare Products US Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.