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Business Profile

New Car Dealers

Rairdon's Dodge Chrysler Jeep of Bellingham
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rairdon's Dodge Chrysler Jeep of Bellingham's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rairdon's Dodge Chrysler Jeep of Bellingham has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2018 Pacifica Hybrid received warranty repairs at ******* Chrysler (Dec 2024-Mar 2025), including transmission replacement affecting the high voltage system. After repairs, the vehicle had the same problems plus new issues (check engine light, throttle warnings).On 4/8/25, Advisor **** texted: "Our level 3 electrical tech has retired so we don't have anyone with required training. We recommend another dealer."A Renton Chrysler dealer diagnosed that a new IBS module was needed and advised returning to *******, noting issues likely stemmed from air in the high voltage coolant system from their transmission work.On 4/23/25, I called *******. A new advisor said servicing would be "no problem" and scheduled me for 4/25/25. After reviewing my file, he transferred me to **** who canceled my appointment saying: "We cant service your vehicle, (tech's name) is on the way out with no availability." When I explained the ****** recommendation, **** replied: "Thats what dealers say when they don't want to work on a car, we went above and beyond, you'll have to look around now."This violates Washington law which states: "If your car is covered by manufacturer's warranty, the dealership is obligated to perform repairs required by warranty. A dealer may not refuse warranty service to avoid liability under Washington's Lemon Law."Their contradictory explanations (first claiming technician retired, then saying he was unavailable) suggest they're avoiding warranty obligations.I request ******* honor their warranty obligations, complete repairs, address all issues from their work, provide a loaner if needed, and be reviewed for unethical practices in refusing warranty service that they initiated.

      Customer Answer

      Date: 05/05/2025

      The dealership reached out to me and resolved the issue.  They agreed to repair the van and are no longer refusing service. 

      Thank you, 
      Mine ******

    Rairdon's Dodge Chrysler Jeep of Bellingham is BBB Accredited.

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