Complaints

This profile includes complaints for Access Real Estate Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Access Real Estate Services

  809 West Orchard Dr. Ste 8 Bellingham, WA 98227

• 

  Access Real Estate Services

  PO Box 5127 Bellingham, WA 98227

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is using the property managers cleaning company to overcharge and scam residents when they move out. The property manager is *******************, I believe he is also the brother of the man that owns Access, *******************. They charged $550 of our $1300 security deposit to clean my wife and I's almost spotless apartment. On top of this, they hired a third party maintenance company to fix some blinds after we moved out, blinds we had sent maintenance requests in for months before moving out. Somehow this ended up costing $513 of our security deposit, $260 of it was "labor". Again, this was after months of my wife and I requesting these blinds be fixed by maintenance. I also find it very suspicious that the cleaning company their property manager owns has no website and no physical business location from what I can tell. The address listed for Grand Maintenance and Cleaning is just some random house in ******, **********. These people are scam artists.

  Business Response

  Date: 08/26/2024

  After reviewing the file for this property and talking to the property manager and vendors, I find the complaints made to be baseless.  I attached a few pictures so you can get an idea of the degree of filth left behind by this tenant.  The cleaning charges are obviously legitimate.  The same applies to the charges for maintenance.  Multiple sets of blinds were ruined by the tenants' cats and that is why the blinds were not replaced during the tenancy.  After viewing the damage himself, the owner of the property decided not to replace the blinds because it was rather obvious that the cats would once again just destory them (see the attached pics). 

  All vendors used by our company including those of related parties are properly licensed, bonded, and insured without exception.  All work performed is well supported by pictures and completely legitimate.

  ************************,  MBA/CPA

  Owner/CFO Access Real Estate Services

   

  Job Description
  *HIGH PRIORITY* MOVE OUT CLEANING*
  Please schedule to clean at this rental on 8/5/2024.
  KITCHEN/DINING
  1. Clean the fridge/freezer.
  2. Clean the sink and faucet.
  3. Clean the oven/stove.
  4. Clean the cabinets and drawers (inside and out)
  5. Wipe down the countertops.
  6. Clean the vent hood.
  7. Clean the dishwasher.
  8. Clean the windows (glass, track, sill and frames)
  9. Clean off the dirty spots on the back door.
  10. Clean the floors and baseboards.
  11. Dust off the wall heater.
  LIVING ROOM
  1. Clean the windows (glass, track, sill and frames)
  2. Clean the door/Frame.
  3. Clean the closets.
  4. Clean the floor and baseboards.
  BEDROOM 1 (on the right)
  1. Clean the windows (glass, track, sill and frame)
  2. Dust off the blinds that are not broken.
  3. Dust off the wall heater.
  4. Clean the floor and baseboards.
  BEDROOM 2 (on the left)
  1. Clean the windows (glass, track, sill and frame)
  2. Clean the floors and baseboards.
  BATHROOM 1 (master)
  1. Clean the sink and countertop.
  2. Clean the toilet.
  3. Dust off the lights.
  4. Clean the cabinets and drawers (inside and out)
  5. Clean the mirror.
  6. Dust off the fan cover.
  7. Clean the floor and baseboards.
  8. Clean the window (glass, track, sill and frame)
  HALLWAY
  1. Clean the closet.
  2. Clean the floor and baseboards.
  3. Clean the washer and dryer.
  BATHROOM 2
  1. Clean the sink and countertop.
  2. Clean the cabinets and drawers (inside and out).
  3. Clean the mirror.
  4. Dust off the lights.
  5. Clean the toilet.
  6. Clean the shower/tub.
  7. Clean the fan cover.
  8. Clean the floors/baseboards.
  
  Job Description
  *HIGH PRIORITY* MOVE OUT MAINTENANCE* (Tenant Charge)
  Please schedule to have this completed by end of day on Thursday 8/8/2024. If you cannot complete it by this date, please let the ** ***** know.
  1. Replace the 4 stovetop drip pans. (stove is a Whirlpool brand)
  2. Replace the damaged kitchen blinds on the larger window by the back door.
  3. Replace the damaged living room blinds.
  4. Replace the large set of damaged blinds in the bedroom on the left.
  5. Put the closet doors back on the track in the bedroom on the left.
  6. Bathtub is slow to drain. Please try to clear it and note anything that is pulled out on the invoice. If you cannot clear it, please contact the ** *****.