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Business Profile

Storage Units

Discovery Park Heated Storage
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/22/24, I purchased four Packrite mattress bags (3 king/queen size; 1 twin/full size), which I wound up not needing, for $32.60 total. I never opened the packaging for any of the mattress bags, which I tried to return on 1/26/24. The store employee told me they do not take returns and I'd have to speak to the manager, ******/D'***** (?), to see if she'd make an exception. I tried calling four times but was never successful in reaching her so I finally sent an email stating the above and that there was no "NO RETURNS" policy posted. Her email reply says: "The reason why there is no return policy on the receipt or in store is because we do not accept returns." Expecting a consumer to be clairvoyant to guess the store's policy on returns because of its absence on a receipt--one receives only AFTER purchase--and because they don't have a sign saying so, is ludicrous. I would like my $32.60 refunded for the return of unopened product.

    Business Response

    Date: 03/14/2024

    To whom it may concern,

    Typically we do not offer merchandise refunds as all sales are final however, we do know that on occasions things can come up and we always want to do our best to satisfy all customer requests.

    With this said, our area manager will be reaching out to  to customer  address all questions and concerns, along with processing a refund.

    Thank you for your understanding. 

    Customer Answer

    Date: 03/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Discovery Park Heated Storage is BBB Accredited.

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