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Business Profile

Vitamins and Supplements

Seeking Health LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A shipment I ordered has been stalled at a postal location in WA state for weeks (the shipping updates clearly show it was never delivered to me). The company has not responded to two requests for communication about the order never arrived.

    Business Response

    Date: 03/31/2025

    Hello,

    Were so sorry to hear that you didnt receive your packagethank you for bringing this to our attention. We checked on the tracking and it does look like **** may have misplaced it, as it hasnt shown any movement in a while.


    To make things right as quickly as possible, we went ahead and issued a full refund for your order. We also werent sure if youd receive our message, so we wanted to make sure you were taken care of either way.


    If you ever need us, were here to help! You can reach us by phone at **************, Monday through Friday from 9:00 AM to 3:00 PM PST, or hop on our live chat at ************************** from 6:00 AM to 4:00 PM PST, Monday through Friday. And of course, you can always email us anytime at *************************************************************.


    Thanks again for your patiencewe truly appreciate you!


    Warmly,
    The Seeking Health Team

  • Initial Complaint

    Date:04/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought their Histamine Digest on a recommendation and within three hours of taking it my blood pressure resting was 170/110 and my heart rate was 140 all just sitting around doing nothing. I went and dug through the reviews on Amazon while I was sitting in the *** ********************** To find this is happening to other people. And if you read the reviews of people who had taken it for a long time they say at one point the pills went from being filled with brown pellets to a white powder and when it became the white powder it started causing all kinds of health issues ranging from ** and HR spikes to nausea and vomiting. People speculate they are no longer providing whats on the label and people have no idea what they took. Theyve also shut down the refund option on Amazon so you cannot even contact their customer service and I couldnt find a contact on the companys Amazon page.

    Business Response

    Date: 04/08/2024

    Hello,

     

    We are terribly sorry to hear about the reaction you experienced with our Histamine Product. We understand that our products may not be suitable for everyone, which is why we offer a 60-day money-back guarantee.

    If you purchased the product on Amazon, please reach out directly through your Amazon account to the seller pattern for a refund, or you can contact their customer care team via email at ***************** While Amazon does not allow returns on consumable items, if you contact them directly at Pattern, we will honor our 60-day return policy.

    We would also like to assure you of our commitment to safety and quality. In the past three months, our facilities have been inspected and have passed *** and GMP certifications. We take our customers' health very seriously and ensure that our products contain only the ingredients listed on the label.

    Regarding the changes to our product, in 2020, we updated the formulation to remove the microencapsulated beads. This was part of an effort to improve the formula and use cleaner, simpler ingredientsnow just microcrystalline cellulose and ascorbyl palmitate, housed within a vegetarian capsule. Additionally, the bottle is now lined with a desiccant to further protect the ingredients from moisture.

    Thank you for bringing your concerns to our attention, and please don't hesitate to reach out if you have any more questions or need further assistance.

    Warm regards,

Seeking Health LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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