Complaints

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• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with DHILL Construction LLC beginning in 2021 to build an ADU on my property and then remodel the existing home. The Company License # is WA LIC#************. The company has made one excuse after the other for not making good on the project. The attachments are receipts from the company for the funds totally $75,000 which were all "deposits." The dates of the three transactions are on the attached receipts, 1/10/2022, 6/26/2022 and 7/31/2023. On October 6, 2023, I and my co-owner *************************** met with *******************, owner of DHILL Construction LLC and explained that we were not satisfied with him as general contractor for this project and we wished to conclude business with him and be refunded of all the "Deposits" made to him for this project. Since that time, I have sent numerous emails and text messages demanding the return of the total $75,000 less any receipts he can produce showing he paid for some service on our behalf out of those funds. DHILL Construction LLC committed to provide me with an ADU and then to remodel my existing home. The nature of the dispute is his refusal to refund the $75,000. DHILL Construction LLC has not done ONE Thing to resolve the problem. I believe this is larceny. What type of account number are you asking about? do you mean the contract number? Please advise, I would like a refund of all deposits, and I'd like to let others know of my ordeal with DHILL Construction LLC so they'd be knowledgeable before hiring them. Thank you for your assistance, ****************************************.

  Customer Answer

  Date: 12/15/2023

  
  

  Business Response

  Date: 01/24/2024

  ******************** accusations against D Hill Construction are completely false.  We completed an entire contract for her, and she rehired us for another.  We started the second contract.  Part of the second contract was having the City come out and hook up a temporary power pole.  Until this happened, we could not continue our portion of the work.  She repeatedly complained to us that we should be able to get the City to move faster.  We continued to tell her that we have no control over the City's schedule.  Even though we knew this we, and the electrical contractor, tried contacting the City to keep the project moving.  It did not work.  While we were still waiting on the City, she abruptly terminated us saying she "thought the job was too big for us."  There was no fault on our part, therefor, she is in breach of our contract.
  

  The receipt she has attached for $15,000 was for the first contract (see attachment).  All of this work was completed.

  The receipt she attached for $40,000 was for deposits to begin the second contract.  $9,000 of this was given as a deposit to the electrician.  We completed the erosion control, temporary power pole installation, and the pre-construction meeting with the City on-site prior to her terminating the contract.

  The receipt she attached for the $20,000 was for the lumber we were purchasing for the project.  This is being reimbursed to her since she terminated the contract prior to delivery, excluding the sales tax that was already paid.  Please note that we still offered to have the lumber delivered to her so she could continue the project, but she refused it multiple times.

  If we were doing poor work or trying to take advantage of this client, she would not have signed a second contract with us.  We were actually highly referred to her by a previous client who was a friend of hers.  We completed the project for that client as well.  We are disheartened that she felt the need to go this route and provide false information to the BBB.

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 20989023
  
  I am rejecting this response because: BBB     Complaint: 20989023                                      ******* Response                 2.2.2024
  
  
  Complaint: 20989023
  
  I am rejecting this response because: DHILL LLC nor ********************* nor ******************* have ever provided receipts for expenditures claimed in the response.  I've attached the receipt from the only company having done any tangible work which is **************.  The invoice clearly credits them with $6735.09 as the deposit advanced, not the $9,000 claimed.  Second, in regard to lumber, the budget with paid amounts attached here shows that I paid $20,000 and do not have the lumber so that amount is owed to me. 
  
   I've also attached a text message from co-owner *************************** where ******************* states- "I never said I would deliver the lumber."  Further, he asked where I wanted it delivered in another email but never followed through.  Bottom line I want my $20,000 back for materials NEVER received.  Also, the budget accounting has mysteriously omitted the $15,000 initial deposit.  Because I forwarded BBB the receipt from DHILL in my initial complaint showing the deposit of money, I want it returned! 
  
   Now with reference to signing a second contract.  There are two owners of the property.  I signed - but my daughter did not.  She had lost faith in DHILL, and I was trying to give him a chance. However, delay after delay after delay all while holding onto our $75,000, less the amount paid to TAPPS (above) is larceny in my opinion.  While he admits to what the $75,000 in funds was for, he has never refunded any of it or despite repeated requests to do so.  Further, DHILL sent us a claim of lien for $41, 250 without any accounting for that figure that was reduced by the claims that they paid taxes.  DHILL received from us a $20,000 deposit for lumber.  No taxes were paid on that deposit.   The company is not owed more than what they expensed to ************** and by my accounting we are owed and need to be refunded $68,264.91. I functioned as my own general contractor from 8/30/2023 until I paid the balance in full at ************** on 1/26/2024.  During this time,I coordinated with the *************** and ************** to get power to the temp pole operational, and get power restored to the house, the electrical panel moved, the garage demolished and sundry other tasks that DHILL did not fulfil because he was too busy driving by the house.     
  
  
  
  Sincerely,
  
  ****************************************