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Business Profile

Aerial Photographers

Eagleview Technologies Inc

This business is NOT BBB Accredited.

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1

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Review Details

  • Deborah B

    Date: 01/10/2025

    First of all, ***** in their customer service was friendly, professional and tried to help us so kudos to her. We have been using Eagleview to provide us with a shingle ***ort to quote on roofs and have found that the ***orts consistently underestimate the shingles needed.. We have been ordering their bid perfect ***ort. Were finding that this ***ort consistently under estimates the amount of shingles needed. We had a recent job at a home completed and the basic shingle ***ort (including waste factor) underestimated the shingles needed by 6 squares! We called Eagle and they told us that had we selected their next step up premium ***ort (costing up to $87), we would have received a much more accurate ***ort. I told them I understood, and could they tell me the shingles that the next step up premium would have yielded for the most recent job that with the bid perfect ***ort under estimating by six squares (including waste factor).***** tried to get the ***ort for us. She reached out to her *** ***resentative who said they wouldnt tell us the shingles that the premium ***ort would have done for the recent job.I told her that I needed to have documentation that the more expensive ***ort would have guoted the additional six squares in order to continue doing business with them.She had the *** *** escalate and ask their *** ******** if they would help us as this is a customer service issue and they said no!So I guess they either dont have confidence in their ***orts (I had given them the numbers and address of the project), OR they could care less about their customers.Ive already called three of *********************** competitors and they said they are happy to help and are providing me with numbers for their basic and premium ***orts for our recent projects to check them. And BONUS, they are all way cheaper than Eagleview so Im really glad this happened.

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