Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a property owner that is in and out of town, we had a service on a property that was paid in full at time of service. Bills were continually being sent to us, although the balance was paid in full. The company, JOSES LANDSCAPE AND MAINTENANCE **** was called and emailed; the Company's *** emailed back a full paid receipt and confirmed in writing clearly balance was paid. Weeks later, JOSES LANDSCAPE AND MAINTENANCE *** sent the balance to a collections company! They refuse to call the collections company now admitting they made a mistake and are causing harm to me personally. Although they said the *** made a mistake, they are not willing to call the credit company to rectify the issue; likely due to the fragile ego of the billing department making a mistake. Surprisingly harmful business practices.

  Business Response

  Date: 11/16/2023

  This customer had an open invoice from a winterization in November 2022. She was emailed the invoice multiple times, and the invoice was sent at least 3 times ******** mail this year alone. The invoices that were sent were not returned to the company therefore we believed she received them. I will be attaching an image of proof we sent it via email as well. Yes, she received an email from **** advising she had paid however I sent her an email with the screenshot that it wasn't paid by her, it had credit from our bad debt credit. Since the service she made no contact with us regardless of the number of times we sent her the invoice. She took action as soon as she was sent to collection when she threatens to report us. As you can see, we made no mistakes in our billing, should she had paid upon the services being completed she wouldn't have been sent to collections.