Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Immensely ineffective office staff(***** aka gaslighter). Got a surprise medical bill and threat to be sent to collections. Zero Integrity.I was blocked from talking to doctors cause I used some choice words with high and mighty ***** after I had been gaslighten to oblivion.I was told my insurance is in-network and I went in for a preventive visit. Turns out it was out-of-network and they didnt bother to let me know. So now I have to pay a bill for a visit which is 100% covered.I called in to get the bill comped or adjusted a little but was flat out refused. Later I was informed multiple times that in 10 days the bill will be sent to collections.I decided to use some harsh words to be heard and quickly the conversation changed to how I am speaking. The ineffective ***** started gaslighting.

  Business Response

  Date: 05/21/2024

  1. ************************* seen at our office for cleaning and exam on 1/18/24.  

  2. He claims we told him we are in network with *******.  You will not find me as a provider in the Premera booklet.  Did he look, before he went on this rampage?

  3. Impossible since I only have one front desk person, *****. I dropped Premera in 2020.  ***** started here in 2023.

  4. After Premera paid, He had a balance.  Immediately on 1/30 we sent a statement in the mail.  He gave us his address in Bothell.

  5. Another mail statement was sent on 3/28.  He still is not paying his balance.

  6. Now, on 4/22 [Late April!] we starting sending email statements and he calls in wanting a discount.  ***** is there and we can here ****** on the phone screaming at her, calling her a c*** and a *****.  That is so nasty.  It was over $131.02  We have no control over what ******* reimburses and to take it out on her, unreasonable.  She never yelled at him, or hung up on him.  That's a quality person.

  7. He did get a email saying he was going to collect because he had responded to multiple statements . . .so we were going to send him.

  8.  Within 2 days, he paid his bill but he left a terrible ****** review stand and he should have taken this complaint down at BBB.  But he is not a quality person.  

  I have enclosed his statement.

  I don't know how to add a ****** review onto here ; but if you are really curious, look under Crisafulli Dental and search for a 1-star review.  

  Money disputes happen occasionally, and it is a shame -- but his response was out of line.  We do not deserve a judgement.

   

  Thank you 

  Dr. Wendy Crisafulli

  Customer Answer

  Date: 05/29/2024

  I am rejecting the 'unprofessional' response of this business. Not only does the business continue to make vague statements but tend to personally attack others to feel like they won some childish argument. In other BBB complain, they are personally attacking another patient of theirs, totally dismissing their valid 
  
  First of all, they report I visited them on 01/18 which is egregiously incorrect. I was not even in the country during their so-called visit. The attached statement that they uploaded shows 01/18 as the date where the insurance processed the payment and not the visit. Even though I keep calling them out, they are keep manipulating FACTS. I am glad we have the incorrect dates in writing now proving their horrible inefficiency and lying attitude. How shameful it is that they can not even bother to read a bill which they generated and uploaded.
  
  Second, the complaint of misguiding patients with wrong insurance information is not unique to me. ***** is highly unprofessional, ineffective and being called out in multiple ****** reviews in 2024, which is a feat since she only joined in 2023. Btw, I have seen multiple different persons sitting on the front desk so I don't understand the lies and simply can't keep up now.
  
  Third, I didn't call for a discount but an explanation for the charges and price adjustment which ***** didn't address. However with this statement, this business suggests that people who can't afford medical treatment can be insulted by them with the disdainful usage of the word 'discount'. ***** threatened to send my account to collections which this business does with everyone to harass them. 
  
  Fourth, their so-called owner ***** called to bully me. I had replied on email that I will pay the dues but *****, blind in his impotent rage, forgot to read the email (he can't spell properly either) and started the call strong arming me. I am not surprised with the inability to read and propensity to lie which articulated and exemplified in first point.
  
  Fifth, it is ironic that the business doesn't want to be judged but has no qualms judging people's quality. With multiple lawsuits, Mrs. Crisafulli and her one desk army should get off their high pedestal (which is not high to begin with) and focus on improving their quality of care. They kept threatening me with sending me to collections when I called in. Think what kind of reactions you deserve when you threaten to ruin someone's credit score. I would explore you to pause here and think about your own actions.
  
  Sixth, the business keeps on talking about me calling ***** names. Let me clarify that I never called her a c*nt but I won't be surprised if it was some other patient given that ***** is so unpleasant to talk to as she personally attacks and threatens people herself.

  In their delusion of being a morality crusader, they feel they can do anything they deem fit as long as they are 'polite' on the calls. I can also counter this argument by saying what's the proof just like them, but what would be the difference between me and them? 

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged for 3 visits since 11/3/2022 but they never refund me. I was not able to get help and they just kept me waiting.When I first called on 2/28, to ask why the amount I paid was more than that in the claim they just hang off the phone, repeatedly for 3 times. And then they realized I'm not giving up they just kept me waiting forever on the phone(over 30mins), didn't even give me time to answer "can you hold for a while". So I had to go in person on 3/1. Upon discussion, ***** agreed I was charged more than my responsibility for 3 visits as below, and said she will be responsible for it and look into it and process my refund in a week. Date My responsibility I paid 11/03/2022 ***** ***** 12/13/2022 ****** ****** 02/22/2023 **** ***** However, I haven't got it until now, and they are not responding to my email.Total refund amount I should receive is *****. Please help process and looking forward to get it resolve.

  Business Response

  Date: 04/10/2023

  We did respond to ************* calls, despite what she is claiming.

  We are happy to attest to this and have our attestation notarized.

  I was even in the room when my staff, *****, called her back and she hung up twice on *****. That was ridiculous.

  The other complaint of ********** is that she thought she was due $165.20.

  We had a delay paying this as 3 of us internally reviewed all of her visits.  This meant we had to retrieve Explanations of Benefits all the way back from 2019 which are in our storage facility.  Our external billing company, ******* in ****, also reviewed ************** claim.

  We have included all of her records, included her ledger showing her payments as well as pay-outs from insurance. 

  It clearly shows that she was entitled to a refund of $48.40 and no more.   We told her that and she did not like this, and she kept pushing for more and could not understand the why.  That's why it took time. The BBB needs to read the documents and a person at your bureau who understands math and fairness CAN DISMISS THIS COMPLAINT AS BOGUS.

  I paid her $165.20 because she wrote a bad review.    She has a very low Dental Insurance IQ and cannot do math.  There is no way I will ever make this woman understand her bill.  I did more than I had to do.  

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19602378
  
  I am rejecting this response because:

  I'm highly shocked by the rude and unprofessional response from them, and they are not solving the problem in a proper way.

  1 They are not mentioning the effort I have made to contact them, and they refused to communicate with me unless I try channels like BBB and ****** review.

  I have asked on 3/20 why $48.4 and 3/23 again, since they agreed on 3/1 on the transactions number I provided. I think it's reasonable for me to ask so because they just gave me a new number without saying anything else. Nobody ever replied. I had to wait through BBB and don't know what else I can do.

  And now I get this unfriendly reply with all details listed in the attachment on 4/10 -- why don't they send me the proof while I'm asking again and again?

  2 I can see now from the attachment that the difference came from ******, which is even earlier than the ones I mentioned in this report. On ****** the insurance company paid less than they estimated, so they called later and re-charged me twice to make up for the difference -- from my understanding I should be clear at the moment, but from the attachment I saw it's not, and I still got a balance. I can not understand why after 3 charges they still haven't make it even, and they did not tell me(I'm not sure if they are ever aware of it), and now they think I don't know math.

  3 If they don't agree with the amount, they should explain and communicate, and then pay with correct amount. All I want was getting clarification and refund me the correct amount. From my understanding, the way they handled it is very unprofessional. I won't accept the check they sent with a wrong amount. Now I can see where the $48.4 came from but I also need their apology.

  
  
  Sincerely,
  
  *****************