Reviews

Review Details

• Review fromBrandon M

  Date: 03/20/2025

  1 star
  I originally purchased two Evo Pro ii V3 kits because of their lack of geofencing the way DJI has had for years. Of course now they've changed it after I'm stuck with these two kits that cost thousands each. I have fought it issues with both kits from the beginning, but unfortunately lost time going back and forth with Autel trying to resolve the issues without success. At this point I'm well beyond the return for a refund point, though I'm still within warranty time frame. I have requested that I be refunded for them both, but of course that won't happen. I'll be switching back to DJI as soon as I can afford to invest in another drone again.

• Review fromChad S

  Date: 01/22/2025

  1 star
  READ BEFORE PURCHASING!!We purchased a EVO II Dual 640 ************ Bundle V3 for $5688. I was bringing it down due to low battery but it still had 18% battery and there was a glitch or something and it shut off from about 45 ft up and fell. This resulted in the camera being broken and several other things. I called in to Autel as it is under warranty. I explained to them what had happened and they told me that it was under warranty and to ship it to them to get it replaced or fixed. After they had received the damaged product, they would not warranty it and wanted me to purchase a new bundle. I called them to ask why they were charging me because they said they would warranty it and they informed me that they were not going to warranty it because I bumped it up to move it away from a tree while bringing it down to switch batteries. Like I mentioned above, it still at 18% battery when it shut off. So they called it a pilot error and refused to warranty it. I offered to pay for them to fix the damaged parts as I already have the whole kit and they refused. I asked if I could just buy the drone as I already have the remote which they had in their warehouse that could be programmed to a new drone, and they refused that as well. I questioned the representative about several scenarios in which they would warranty it, and it basically came down to that they won't warranty anything even though it is advertised that they will. They also advertised that the drone would go 9 miles when I could only get it to go 2 miles with no obstructions between me and the drone. I asked the representative why that was, and he told me that the remote transmits 9 miles, but it won't fly 9 miles. Dont waste your money or time with this company.