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Business Profile

Emergency

North Sound Emergency Medicine, P.C.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally received bills from North Sound Emergency Medicine. I mailed them a letter with my insurance information on July 17, 2024 and July 19, 2024. I also emailed them from their website on September 16, 2024. I provided my Washington State Provider One Card, Community Health Plan of Washington Card, and a copy of the approval to cover services from Washington Health Plan Finder (dated August 22, 2024, in which they stated they approved all retroactive billing for any services during March-May 2024 with regards to my Apple Health coverage that I obtained. North Sound Emergency Medicine failed to bill the insurance and instead sent the account to a collections agency (Renton Collections). Renton Collections needs to send the account back to *************************************************************************************** and North Sound Emergency Medicine needs to bill the insurance accordingly. According to the statements that I received, they never attempted to bill my insurance.

    Business Response

    Date: 02/04/2025

    Attached please find a response to Mr. ******** complaint. 

    Customer Answer

    Date: 02/04/2025

     
    Complaint: 22553678

    I am rejecting this response because: they did not bill correctly. They should have billed both Apple ***************** and Tricare as I had both of these insurance coverage for the dates of service. ADDITIONALLY, they claim I did not provide insurance information until after it was sent to collections but that was untrue. I kept sending by mail and email the information. It is not my fault if their many different mailing addresses (taken from the very first statement I received) must be incorrect or something. I also went directly to their website and mailed directly to the physical location of where I had service. They need to review the copies of both my insurance cards provided (Tricare provided at time of service and ************ provided via mail, email, fax, and in this complaint) and look for typos. 

    I have zero income so cannot pay their ridiculous charges. But I shouldn't have to anyway as I had insurance at the time of service and I verified with insurance that they would pay this bill.

    Sincerely,

    ******* ******

    Business Response

    Date: 05/06/2025

    Good Afternoon ******, 

    Attached please find an additional response to Mr. ******** complaint. Please let me know if you need anything additional. 

    Sincerely, 
    ******** Love
    Paralegal
    P: ************
    F: ************
    **********************************
    *******************  
    *********************************************
     

    Customer Answer

    Date: 05/06/2025

     
    Complaint: 22553678

    I am rejecting this response because: the business has been provided both of my medical insurance cards (through Tricare and through ***********************) and they refuse to bill both insurance companies. The statements they have mailed proves that they have NEVER ONCE attempted to bill either insurance companie. This is ridiculous and unscrupulous to do to a patient who was seeking medical care at a fragile time. They need to bill BOTH insurance companies now. I have not received any statements from the insurance companies showing that they were billed and that they rejected either. Northsound has never tried to bill the companies and if they did but haven't provided evidence of attempting to bill BOTH then they need to provide that NOW.

    Sincerely,

    ******* ******

North Sound Emergency Medicine, P.C. is NOT a BBB Accredited Business.

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