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Business Profile

Heating and Air Conditioning

Sundance Energy Services Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Sundance Energy Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2022 we hired Sundance Energy to remove a wood burning stove and install a gas fireplace, remove and replace a gas furnace and install an air conditioning unit. They removed the wood stove and left a large hole in our living room, which they put a balloon in and left the large black collar from the wood stove in place. I requested that they cover the hole and remove the collar. They did but left a white patch which cracked two days later. This issue has yet to be resolved. When putting in the vent for the stove they put it in the wrong place twice. I asked it be put on the side of the house out of view, instead they put it out the front wall of the house and the mistake holes and the placement of the vent have not been resolved and moved to the side of the house requested. The insulation of the vent for the furnace was put half way down and the rest is dirty and clumped at the bottom on the vent in the floor. We need the vent properly insulated and clean!The air conditioning unit was placed on a slab and the dirt was removed from my garden leaving a hole we need fixed.I have contacted **** from Sundance and left messages 3 times in the last month and Sundance office twice, most recently on Thursday 3/30/23 and was told ****, our salesperson would be in contact with us by the end of the week or the latest Monday 4/2/23. It is now Wednesday 4/5/23 and no contact from anyone regarding when they will be here to fix mentioned items!

      Business Response

      Date: 04/06/2023

      We are meeting the home owner to visit their concerns. 

      Thank you.

    Sundance Energy Services Inc is BBB Accredited.

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