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Business Profile

License Services

Worthington Licensing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in License Services.

Complaints

This profile includes complaints for Worthington Licensing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Worthington Licensing has 2 locations, listed below.

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    • Worthington Licensing

      10035 Ne 183rd St Bothell, WA 98011-3421

    • Worthington Licensing

      PO Box 625 Bothell, WA 98041-0625

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Between 9-10 AM on 06/29/2024, I visited Worthington Licensing, located at *************************************I waited a while and talked to ***** about getting a new title on behalf of my aunt, who is the vehicle owner.I provided a copy of a power of attorney. ***** says they need to check with coworkers, and coworkers say they need to send it to ******* to check because they are unsure and need to come back on weekdays because Olympia doesn't operate on weekends.I am very disappointed that professionals who work on behalf of the state dont know their jobs.

      Business Response

      Date: 07/24/2024

      Dear ******************, 

      I apologize that we were unable to assist you on Saturday, June 29th, 2024, when you visited our office. As a subagent who is contracted with the State and held to a 100% accuracy rating, we must follow State laws and policies and, in some situations, this requires contacting the State for clarification, authorization and/or assistance. This is not only to protect our jobs and small business, but also to protect our customers. To better serve our community, we are open 6 days a week, including Saturdays. It is unfortunate that the State does not work on Saturdays and that in some cases there are customers who we are unable to help on Saturdays due to needing State assistance. I hope you will return to our office and allow our highly experienced employees to assist you. 

    Worthington Licensing is NOT a BBB Accredited Business.

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