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Business Profile

Online Retailer

The Bralette Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on 9/24 and funds were promptly withdrawn from my account on 9/25. I emailed on 9:27 and received a response blaming increased volume and logistical problems for the delay and indicating a 10% discount which has never been applied. This email also offered ability to cancel the order. I gave some time given the stated difficulty but after no progress on my order on 10/9 I emailed asking to cancel the order. On 10/10 the company responded indicating the order was shipped and cannot be cancelled which was incorrect as the tracking information indicated **** had not received the package, only a label had been created. I sent several emails on 10/10 and 10/11 to address this but never received a response. I sent a message on 10/17 that was finally responded to indicating the product actually reached **** which it had on 10/17 several hours after my email was sent. The company offered to accept a return of an unopened package. On 10/19 I asked for a return shipping label as I took several steps in good faith to stop this order from proceeding to this point. I have not received a response back. Any communication to this team seem to be ignored unless you ask to cancel or indicate you will take further action. I am looking for a refund of my money and a prepaid return shipping label at this time.

    Business Response

    Date: 11/18/2024

    refund was already issued and customer has kept merchandise.

     

    attached is the proof of refund with communication of such going to customer's email address provided,

  • Initial Complaint

    Date:10/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered lingerie on September 10, 2024 from The Bralette Co. I received three of the five items I ordered in two separate deliveries. I emailed them a total of five times and received no response. I asked when they think the two remaining items of my order will be sent. In my last email, on October 3, I mentioned that if I did not hear from them I would be contacting the BBB. I did not receive a response.Their stated shipping is Standard First Class Shipping, and ships in 4-7 business ******* order was placed on September 10, 2024 and it now October 6, 2024, so it has been almost a month with no response from the company after repeated attempts by me to email them, which is th only option given to contact ******* this point, I would like to receive a full refund for the two items I did not receive, which total $77 + the tax (which these are clothing items that I was taxed for in *********, where we do not have sales tax on clothing), and shipping, which divided by five itmes equals $88.64. My total for five items was $193. I attached a copy of my detailed receipt.

    Business Response

    Date: 10/18/2024

    All items purchased have been delivered to customer.  USPS tracking numbers showing successful delivery to the address provided by the customer below:

    420560039300110597203542315503

    Staying Home Tonight PU Leather Lingerie Set + Wild One Harness Set


    420560039300110597203563712886

    Chain Linked Leather Look Cuff Set


    420560039300110597203623032770

    Sheer Mesh Teddy


    420560039300110597203620024105

    Just Because Body Harness

    Customer Answer

    Date: 10/20/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22388165, and find that this resolution is satisfactory to me.




    Sincerely,



    Carly Hopper

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on August 22nd that totaled $152.20 consisting of 6 items. In the time since I have received 2 items. I have sent 3 emails in the last 2 weeks and called the number on the BBB page as well as messaged their ******** profile with no response.

    Business Response

    Date: 10/18/2024

    Customer was refunded for out of stock items.

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some clothing from this company in March. A week later, it said it was delivered. It was not at my house. I contacted ***** according to their records, it was delivered to the wrong address. They contacted the residents at the house it was misdelivered to, who said they dropped it off at a postal office location. They were unable to locate it, and advised me to have the company I ordered from file a claim. I have contacted The Bralette Company several times, through multiple communication methods, and have not heard anything back from them. I am unable to file the claim with **** as I am not the sender. Very poor communication and customer support from this company.

    Business Response

    Date: 04/25/2023

    A claim for a replacement package can be filed, here:  ***********************************************************************************

    **** has declared the package as delivered to the address provided with the order.

    You may also provide any documentation from **** with their admission the package was improperly delivered to an address other than the one provided:

    A copy of your shipping label has been attached as well as assistance with filing the claim.  The three answers have been provided for you and then it needs to be electronically signed and submitted.

    ***************************
    ***************************************************************
    ****** ** 34997

     

    Customer Answer

    Date: 04/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

The Bralette Co. is NOT a BBB Accredited Business.

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