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Business Profile

Party Supply Rentals

Grand Event Rentals

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year I sign an agreement with Grand Event rental to set up and install two stages at hotel ********* in ******* for an event I am producing of the Radio Enthusiasts of Puget Sound. We agree on the price and I been working with this company for over 10 years setting up stages at this hotel. Now Grand event rental decidedto add another $500 as a new charge in carrying the stage in to the hotel. They have never done this in the past. Thus the $500 is out of my budeget and we are a nonprofit. Thus I ask for Grand event rental to refund the deposit becuase they are not going with the agreement. They refuse to return our deposit.

    Business Response

    Date: 03/15/2024

    We understand the frustration regarding the long carry charge to transport 20 pieces of our 4x4stage sections, weighing 75lbs each, up and down 11 steps. Unfortunately, these circumstances, were not communicated transparently in advance and did not comply with section 5 of our Terms &Conditions: "DELIVERY/PICK UP. Delivery is made to the closest point a delivery truck can park. Deliveries made up or down stairs, by elevator, or to any point where extra time is involved (more than 50 from truck parking or on a non-cartable surface) will result in extra fees".
    In response to this situation, we presented an alternative solution wherein our team would not navigate the stairs with the stage sections to avoid the charge.
    Regrettably, refusal of either option resulted in a cancellation of the order. The 50% non-refundable deposit paid, is available to the client as a future credit. It is disheartening when agreements are not honored as expected, especially given our longstanding relationship with the company which was taken into consideration when calculating the long carry charge for the additional labor.

    Customer Answer

    Date: 03/15/2024

    Hello we been using the same hotel and and same location with Gran event rental for over 10 years.  We had a signagreement for this event.  We just want our money back.  The issues Grand event rental will not work becuase many of us are blind and handicap and are older and can not carrythe stages which was one of Grand event rental solution.   

Grand Event Rentals is NOT a BBB Accredited Business.

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