Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************, Owner of Elite Contractors Group continues to delay my refund I paid him for agreed upon services not completed or not provided at all on my small rental property. January 4, 2024, he quoted me $13,016.76 to replace / paint siding on my house. By January 14th, he was paid $10,715.25, 82% of the full quote.Job was to be completed by end of January. ******* kept sliding schedule each month until April, after MANY of his text message excuses, ******* said; Ill get this done on My Terms! Thats when ******* started false claims of additional work needed, his first request for $3K-$5K more money to move forward, although already paid 82%!?! (******* only ever completed removing 90% of siding & improperly installed some water barrier sheet back in January, then didnt do much after receiving additional funds, although did cause us quite a few other ************************** listed 3 unexpected items to justify this $3K-$5K:1)Quite a bit of rotted sheathing. (Barely two full 4x8 sheets. Actually, very little & should have been expected. ~$2,300!?!)2)Needing to bring in an Electrical Specialist to deal with two outside outlets for $475. (Not his responsibility)3)Claiming need for concrete work on tiny front steps to replace siding behind there. $2,225 (NOT NEEDED!?!)Soon after I didnt accept, he texted some itemized request for $21,****** for this job, (Materials Not yet Included!?) Now $8,220.74 more than original $13,016.76, then add at least $5K for materials, easily reaching $26, ******, slightly more than DOUBLE original $13,016.76 quote!!Paid $3,624.82, 50% of the Landscaping January 8th, but NEVER ANY PROGRESS!See the details for our conservative REFUND Request.$10,715.25 for work not completed.$3,624.82 Full Refund Landscaping.$6,950.00 for Dumpster Costs, 2-months lost rent, replace *****, other damage.$21,290.07 = Conservative REFUND Request No legal fees added yet, or our many hours of work!

• Initial Complaint

  Date:03/29/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/21/23, I gave *************************, Elite Contractors Group LLC, a retainer fee of $2,500.00 + ****** tax + a 3.5% bank fee for a total of $2,812.61 for my house project as a result of two trees falling on it.This retainer covered:-Project take over: scheduling-logistics-consulting -Estimate preparation -Estimated 2-4 weeks primary structure build out begins -Projected Roof Installation: Week 1-2 of September 2023 -Projected Interior Begins: Week 1 of October 8/20/23, I received a proposal from ************************* for phase 1 of the project, which included construction/repair of the Structural/Roof/Gutters/Facia/*******. Cost of this phase was $61,010.26. with the requirement of 50% down to start the project. The contract was signed by both *************************, Elite Contractors Group LLC., and myself on 8/20/23 and ******* received the 50% deposit of $30,505.13 on that date with an understanding that work would begin the first week of September. Not only did the work not start then, but no work was done until the last two weeks of October 2023 when four trusses were installed and 4 beams delivered. That represented about 10% of the work needed to replace the roof. As of December 31,2023, no additional work had been done.I terminated the contract in January of 2024 and requested that I receive the receipts for work done and a reimbursement of my deposit less expenses. To date I have not received the receipts or any reimbursement.

  Business Response

  Date: 04/15/2024

  Good Morning,

  The is a valid complaint. However, there are some factors which were not mentioned in the initial complaint. 

  1) ECG took over this project towards the end of demolition, from another contractor. For unknown reasons on my end , the previous contractor did not work out.

  2) At the time the contract was signed, to take over the project. I was under the impression the claim funding process was complete. Claim was finalized and ready for funding upon work to be completed.

  3) Unfortunately the claim had miscalculations, inadequate funding per material, machines and scopes of work.

  *We ordered material per claim. Size of beams were incorrect. T&G size and thickness incorrect for ceiling. This order set us back another 2-4 weeks.

  4) Yes, our team was out in October. However, project did stop those 2 weeks. Mrs. ******** neighbor, stopped one of our work trucks. Advised us we will be paying for the road to be re-graded if we bring any machines or trucks in.

  5) Lets refer back to Line 2) Insurance claim did not represent funding for adequate machines to set beams, the front area was limited. So we could not get a dumpster and have a truss service come set the beams.

  6) Crews had time lines to meet for other projects. The factors above created delays, causing us to re orchestrate crews and tasks.

  7) We received a statement from ******************* with a deadline for the end of January. We are on site 2 weeks prior. ***** told us to stop project.

   

   

  Bottom line, there is a call for reimbursement. ************************* shouldve already been satisfied with documenation and reimbursement. I will be responding within ***** hours with further invoices and documenation.

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21505721
  
  I am rejecting this response because:  The information provided by ECG is not accurate and I still have not received any documentation, invoices or reimbursement as stated in *******'s response.
  
  Sincerely,
  
  ***************************