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Business Profile

Windows

Pella Windows & Doors – Seattle, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Pella Windows & Doors – Seattle, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pella Windows & Doors – Seattle, LLC has 3 locations, listed below.

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    • Pella Windows & Doors – Seattle, LLC

      11818 N Creek Pkwy N Ste 105 Bothell, WA 98011-8225

    • Pella Windows & Doors – Seattle, LLC

      2118 N Ruby St Suite E Spokane, WA 99207

    • Pella Windows & Doors – Seattle, LLC

      13535 SW 72nd Ave Ste 145 Tigard, OR 97223-8162

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Cheryl K

      Date: 07/29/2024

      STAY AWAY!!!Horrible company to work with. No communication. No customer service!The ********************** branch office will drag your job out forever! I ordered new windows and doors 2 1/2 YEARS AGO! Our small cottage project is still unfinished. I have lost many days of work, I have completed most of the cleanup myself, I have collected boxes of the incorrect hardware they keep bringing. There is nothing in the contract to protect the customer from having their job drawn out for years on end. Be warned and run away!!

    • Wendy W

      Date: 07/12/2024

      I wanted to love Pella. I was interested in a particular feature; they were the only brand carrying it. I was impressed with their products, and the sales rep was knowledgeable and friendly. I was told that buying from Pella was white glove service, and they would coordinate and be responsible for everything from the measurements, ordering, and installation to warranty coverage. The price of the products reflected the claimed commitment to quality and service. Although paying top dollar, I was convinced that my investment would pay off in terms of ease of mind.Unfortunately, the reality is I have paid way too much for one headache after another. The initial installation was horrendous. The trim was of substandard grade; it was cut up and gouged with rough, uneven edges. My backsplash was broken and the installers filled quarter sized gaps with caulk. I was told they would be primed and ready to be painted. I was left with crooked trim, unfilled nail holes, mitered corners that didn't match, gobs of caulk at every seam, and one window that wasn't even trimmed!The hardware on my in-the-glass blinds was installed where it was unreachable without climbing up on my kitchen counters. This was after I explicitly discussed with the sales rep the need for the hardware to be located on the inside where it could be reached. I gave Pella the benefit of the doubt and multiple opportunities to fix the issues. The trim had to be ripped out, and the windows reinstalled. Service techs came to my house 3 more times attempting to fix blinds and screens. I waited 9+ months for screens that would function with my windows. A year+ after ordering and paying my 50% up-front, one of my four windows is still non-functional. If you want every step of the process to be exponentially more complicated than it needs to be, then Pella is your kind of operation. I built a custom home and have dealt with many contractors and repair people, but this has been the worst experience ever.

    Pella Windows & Doors – Seattle, LLC is NOT a BBB Accredited Business.

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