Reviews

Review Details

• Review fromUnsatisfied P

  Date: 12/08/2023

  1 star

  Unsatisfied P

  Date: 12/08/2023

  After seeking assistance from this establishment I have been belittled and lied to by not only to owners but multiple staff members. My child was harmed on campus and when asked to review footage of said incident I was informed that there is no camera for this area of the facility. Upon multiple other occasions my child had been harmed and it didnt seem like the staff truly felt concerned enough to separate the multiple offender from them. My child keeps to themselves and is polite at home and in daycare (said by the staff themselves). From this I can assure you my child isnt instigating anything. The floor manager has lied about instances of interaction with myself and family members within the establishment leading the owner of the facility to send me a nasty email without first checking the cameras and seeing the truth. Way to promote a liar!!! I ******% DO NOT RECOMMEND attending this daycare unless you want to turn your pockets inside out, receive belittling messages, or be lied to. I only gave you one star because there are 3 staff members currently who have helped and always feel like they truly care for the concerns of the parents. Unless ownership and leadership changes, DO NOT ATTEND!!

  Treetop Village Early Learning Center Inc

  Date: 12/09/2023

  Hello-

  We are saddened to hear you were unhappy while you were in our center. Many of your accusations made in this review such as lying, high priced tuition, child being harmed were not brought to upper management or ownership to help resolve your frustrations as your email does not belong to any of our current or past emails. It honestly sounds very much of a disgruntled parent or staff member. We always encourage communication with our families and staff. We have a 100% open door policy. Running a large childcare facility is very challenging at times especially when parents or staff do have concerns and are not familiar with all our WAC's, regulations and policies we follow on a daily basis.

  We are sorry to see that your child was harm absolutely as this would have been our number one concern and taken care of immediately if any concern was brought to our attention. 

  Please feel free to reach out to the owner at ************************************* so that we could resolve these concerns off of social media and online platforms. I would encourage a conversation to help your frustrations and concerns. 

• Review fromMaggie B

  Date: 09/01/2023

  5 stars
  My child has been going to Treetop for a year now. The improvement in my childs speech, writing, listening and overall education has taken a massive leap forward. I am constantly impressed by the way all teachers engage with each kid. The communication between the parent and the teacher is excellent. Between the app they use for communication through the day and then picking my child up, I always am in the loop and love to hear about how my childs day went. The atmosphere is warm welcoming and I highly recommend Treetop Village to anyone looking for childcare.

• Review fromCliffany C

  Date: 08/09/2023

  1 star

  Cliffany C

  Date: 08/09/2023

  I totally hate this place with a passion especially after I called to inform them very politely that my son would not be returning to daycare and that I would be meeting up with his father to exchange our son when his father got off of work. Apparently I cussed out somebody over the phone and was very disrespectful, which was totally falsified and not appreciated at all. As I am going through a nasty divorce with my physically, emotionally and sexually abusive soon to be ex-husband and I do not need this type of nonsense at all. They had told my abusive soon the ex-husband that they were writing up a report about me. Also when I go to pick him up at noon which is the time that they're supposed to begin laying down the children to take a nap my son comes out groggy and woken up and my son does not like to take naps at all because I have to lay with him in order to get him to take a nap I have to cuddle him otherwise he fights with me to even lay down. So it makes me wonder how much Melatonin this daycare is given our children and maybe we should all start having our children tested ASAP considering it only stays in the system 4 to 5 hours. And also there's been numerous reports of my son getting bitten and apparently they don't know what happened because there's blind spots for the cameras which is illegal. Somebody needs to do something about this daycare ASAP.

  Treetop Village Early Learning Center Inc

  Date: 08/09/2023

  We are absolutely taken back by this review. This review is false and extremely offensive as we do NOT ever drug any child in our care. We have had your child in our care for well over a year and have taken excellent care of your child. The child's father has had full custody since your child has been in our care and we have had very limited interactions with you and most of them have been extremely disrespectful which we have zero tolerance for. We would appreciate this review to be removed immediately as it has extremely fraudulent claims that we drug our children. 

• Review fromKatelyn T

  Date: 07/11/2023

  1 star
  I just pulled my 3 children from this facility. We have been attending this daycare for almost 3 years Let me start with, THEY COULDNT FIND MY KID 2 TIMES! I go in to pick my kids up and no one can tell me where my daughter was they had me walking all over the daycare trying to find her They lose their jackets, sheets and blankets The director is rude and talks to you like you're 5 years old. When asked about when pictures would be in she responds, "well she(photographer) has a life outside of this place" it's not like we were bugging her just asked a question 1 time, how unprofessional and absolutely RUDE My son was being sent home because of behavioral issues every week we have been working with him but he has learned that he behaves this way he gets sent home which is what he wanted. We went to our pediatrician to talk about the behavioral issues and the pediatrician suggested this solution not me. I sent a message asking for them to try de-escalation,call me to talk to him on the phone I even offered to come up to the daycare to talk to him in person when they are having their problems with him. He starts school next year and we need to work with him on this not send him home every chance they get because they don't want to deal with him. The DIRECTOR (*****) was again disrespectful and unprofessional. It was not necessarily what she said but how she decided to respond.They also called me to pick up my son who was misbehaving but when my daughter is running a ************************************************************************************* to come get her. So they'll call to send my misbehaving son home but not call me until way later about my SICK KID!DONT GO HERE, they have no structure, a terrible pick-up system where literally anyone could walk in and grab a kid as long as they have the kids' name. Drop off time is too early, and pick up is chaotic.They have also sent my kids home with "fevers" multiple times to only get home be running no fever.

• Review fromDavid S

  Date: 11/10/2022

  1 star
  Horrible establishment. Rude staff, that lie, failed to inform me a staff member hit my kid, and then banned me due to a bad review. And the review was against *****, the owner. For verbally abusing me with my daughter in my arms. The verbal abuse stemmed from simply asking how I could add a third party to pick up my child incase I had to stay late at work here and there.Theyre known For leaving kids in dirty diapers, letting all the kids bite each other to the point of bruises.The place is chaos. Overall the worst child care establishment I have ever seen. Highly recommend anywhere else but here. Literally banned me from picking up my daughter. And held my daughter inside the establishment and refused to open the doors. So I had to call law enforcement. Feel free to contact me for photos and phone recordings of the abusive communications via phone.