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Business Profile

Commercial Cleaning Services

Servpro of Kitsap County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted Servpro on March 23rd to clean up and repair damage to our home due to a burst pipe. The scope of the work was to remove cabinets, dry wall and hardwood floors in affected area and then to rebuild the damaged cabinets, replace removed hardwood floor and replace the counter tops. They removed our cabinets and sink and stored them outside on our porch poorly covered in plastic. The cabinets were exposed to moisture and the elements for several months. The replaced the floor without properly sanding. As of today, we have some buckling in the floor due to HIGH MOISTURE TRAPPED under the floor that they were hired to dry out and fix. When they rebuilt the cabinets, they used unsealed particle board in the sink cabinet When they reinstalled the cabinets, they didnt flush up the face frames (THEY WERE FLUSH ON THE TOP AND STICKING OUT ON THE BOTTOM). They tried hiding this with caulking that did not match. They continued to build on their DEFICIENCIES. They proceeded to make and install counter tops. They proceeded to make and install countertops The main countertop was cut 1short from the wall. They made a poor attempt to fix this with putty and caulking. The seam is so uneven it stops a nickel from sliding over. The top itself has many chips in it around the sink and other areas. Edges are sharp and uneven. On the other countertops, Formica was glued over old Formica. One corner was cut too long and jabbed into a corner. Bubbles formed where there was poor contact with the glue (not properly pressure rolled). In mid June we asked Alexs supervisor, *****, to inspect this work but he refused. On July 12th, we told ***** we were done and asked for a $4,000 refund. He refused AS OF TODAY, SERVPRO OF KITSAP HAS LET THEIR LIABILITY INSURANCE AND CONTRACTOR LIC EXPIRE AS OF 6/23/2024 AND THEIR WORKERS COMP HAS BEEN CLOSED Per L&I website Pictures available/We are seeking $6000 in damages. We have been without a completed kitchen since April 4

    Customer Answer

    Date: 09/23/2024

    Thank you so much for contacting us.  We are now in the process of working on an agreement with the company.  Hopefully it will work out.  

    Again, thank you for your kind follow up.

     

Servpro of Kitsap County is NOT a BBB Accredited Business.

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