We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Diesel Repair

Kitsap Diesel & Generator Repair LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diesel Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We thank you for your consideration of our complaint in the amount of $807.68, which includes the following items:
    1.Refund of the $593.73 check issued and cashed by **** ******/H**3**63**730**363632H H**363**6**3837343039H and H3**03432363730323437H, which was paid on 11/17/2022 (see 2a and 2b on *** file titled "*** A to G" and #** of the *** titled "*** 1 to 37").
    2.Reimbursement of $2**.92 in costs incurred by us in paying a very good/reputable contractor to rectify the issue caused by **** ******/H31******3230**383435H (see #** of the *** titled "*** 1 to 37).
    In support of my claim, I've attached two ***s with the following information:.
        - "*** A to G": includes my H363**73932383**831H "File a Complaint online application and full descriptions.
        - "*** 1 to 37" includes several photos that substantiate my complaint, with text threads, receipts, online substantiations, and emails, which are ordered numerically and within some numbers include additional pages labeled as a,b and c.

    As noted above, my complaint is against **** ******/H31******3230**383435H.  Please see 1, and ** that summarized my desired resolution against **** ****** as the sole proprietor.who's contact information is listed below. 

    Primary phone number is  **************
    Secondary phone is **************. ******* *.
    Third phone is *****************
    Please note that **** ****** represented himself as being the owner of H31******3230**383435H; a company and individual that seems to have no license and no filings with the *** (please page #** of *** 1 to 37 for details) with no listed location address. As such, **** ****** appears to an unlicensed individual with an unlicensed entity with no *** tax filings who is operating illegally. 
     
    The last email communication from *.****** was 10/25/2023. The last followup email from me to *. ****** was 12/9/2023.

    Please let me know if there is a problem with the transmission of this email or if you have questions. Your efforts are appreciated!

    Sincerely,
    ***** ***** and ***** *****

  • Initial Complaint

    Date:02/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with Kitsap Diesel to repair my generator 4/5/2022. Paid him upfront for the replacement of a controller of $1121.27. He said he stands by his work. He installed the unit, the generator did not work. He said it was a faulty sensor he would have to order....I contacted him repeatedly over the next year by phone and email asking for a status of the repair. On 5/8/2023, I contacted another company to troubleshoot the generator. The service call was $283. They said it needed a new controller. The one **** installed was faulty. I contacted **** via email to explain the situation and ask for a refund. I have emailed and called and left voice messages for him with no response. The company is Kitsap Diesel & Generator repair, phone number ************, ********************* is the owner, ************************************************************************

Kitsap Diesel & Generator Repair LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.