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Business Profile

Truck Caps

Canopy World Inc
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Canopy World Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canopy World Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased a Leer 700 tonneau cover and a bed rug for my Brand New 2024 Silverado truck from Canopy World, *** at Edmonds. This cover was to take about 6 weeks to get it matched to the color of my truck. They quoted me $3,162.51 on 5/8/24 and I agreed and placed a 50% deposit ($1,600). Installation was on 6/21/24. The cover was not installed properly, then I noticed Multiple defects/blemishes in the paint job and the paint color itself was completely off. At that point I showed these defects to the sales person named Muriele. Now, this is where all that nice sales person act disappeared and it seemed like a war zone as she ran back and forth to the manager named ****. Muriele wanted to brush me off with offering me a $200 discount for a $3K purchase! I did not accept the discount and asked her what can be done at that point. She then stated that if she was to send the tonneau cover back to the factory/supplier that it could take 3 months for them to try and fix the issues, but there would be no guarantee that it would come back properly painted. I was not comfortable to take that type of chance and wait another 3 months. I went and got 2 quotes to repair the defects and repaint the tonneau cover, one for $1,972 and the other for $2,022. So I brought these quotes and showed to ****, when he looked at them, he threw them down on his desk and laughed. I asked that they would cover the remaining $1,562 that I still owe them and I would cover the rest out of pocket to get this resolved. But **** refused it, so then I asked them to return it and get my deposit back, to which **** who was so flushed red in his face with anger firmly said NO?!? and that I should keep the defective product! Both of them were another level rude and unprofessional. They removed the tonneau cover and did not return any of my $1,600 deposit. ( I have pictures and video to forward to those who are willing to help me).I am very disappointed with this company and need this resolved asap.

      Business Response

      Date: 07/31/2024

      Please see attached response letter.

      Customer Answer

      Date: 08/06/2024

       
      Complaint: 22011046

      I am rejecting this response because: the Canopy World staff refused to remove the bed rug and the mat when I came back per agreed and scheduled date (not the next day like they stated in their response), taking only the tonneau cover off. After a few weeks of having the bed rug installed by them, the installation has failed, see pictures attached. After all defects in the quality of their products and improper installations, I am not comfortable continue with Canopy World to try and correct their issues. I will bring back my truck for them to remove the bed rug and the mat at agreed date. I am requested a full refund of my deposit of $1600 due to defective products and installations. 

      Sincerely,

      ******* *****

      Business Response

      Date: 08/28/2024

      Please see attached response.

      Business Response

      Date: 09/11/2024

      Sorry if the response on 8/28/24 was not attached.  Please let me know if you need anything else.

      Thank you,

      *****

      Customer Answer

      Date: 09/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I have attached a word document with my response to Canopy World. 

      Sincerely,

      ******* *****

      Customer Answer

      Date: 10/03/2024

      The Canopy World agreed to refund my deposit per their last reply, but I still have not received it from them. Can you please reopen this claim and notify them to refund my money before closing this complaint? 

      Thank you,
      Mikhail 

      --
      MIKHAIL *****
      **************

      Business Response

      Date: 10/03/2024

      We need Mr. ***** to call us with the credit card information so we can return the funds to him.  He came onto the lot without anyone's knowledge and left after leaving products on top of a display.  We do not keep any credit cards on file.  In order to process the refund we just need the information from the same card he made the original deposit on so we can apply the credit.

      Thank you.

      Customer Answer

      Date: 10/04/2024

       
      Complaint: 22011046

      Hello, I do not have your phone number. If you can please call me at ************ or provide your number so that I can provide you with my credit card information. 

      Sincerely,

      ******* *****

      Customer Answer

      Date: 11/08/2024

       
      Please close this case ID 22011046 as I have received my deposit back from Canopy world.

      Thank you,
      Mikhail 

    • Initial Complaint

      Date:03/27/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a bed cover for my truck for approximately $4000.00 USD. . It leaks and also the rear window leaks and does not latch properly. I spoke with the manager at this location and he wa very unprepared unwilling to help. He seemed very upset that I was unhappy with the fact that a brand new top doesnt close and is not water proof. I spoke with the rational sales manager and he stated he would take of the situation.after several texts he has not responded and also not responded to voicemail. He states he would take care of leaks because he had 20+ years of experience. Nothing has been done. I would like a full return on my purchase. I believe this company is unprofessional and a fraud.

      Business Response

      Date: 04/17/2024

      We agree to give the customer a full refund and apologize for the sales manager not getting back to him sooner.  If he can return the product to Canopy World and bring his credit card with him we will be happy to refund his money.

      Customer Answer

      Date: 04/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Canopy World Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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