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Business Profile

Waterproofing Contractors

CleanSpace Northwest Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for CleanSpace Northwest Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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CleanSpace Northwest Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/31/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10 years ago had Clean Spaces renovate our crawl space including the installation of a sump pump. The service came with a lifetime warranty and the understanding of an annual service. We have been diligent about the annual service and had it scheduled for December 28th, 2023. No one showed and no one has answered the phone nor returned voicemails. Please help as we dont want the pump to fail and want the warranty honored in case of an issue.

      Business Response

      Date: 03/14/2024

      There had been a temporary issue with our phone system. Once we were aware of the issue customer was contacted and an annual service call scheduled.  Was completed on 2/12/2024 with no outstanding issues.  Thanked the customer for their understanding and patience and will make certain they are scheduled for their annual service again next year.

    CleanSpace Northwest Inc is BBB Accredited.

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