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Business Profile

Truck Trailers

Northwest Equipment Sales Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REPAIR (Replace Injector Cup) on August 28, 2023, we went to pick up the truck. As soon as we turned it on, we knew there was something wrong with it. We tried to tell the manager, and he said that was normal, We took the truck home not working as it stud I called and explained everything that was happening. I sent them some videos of what was happening, and they told me to keep working and at the end of harvest, to take the truck back.We did take the truck back in Oct of 2023. They were going to check it, and they would get back to me. And then they did. it was a bigger bill. We started to get argue.not think this was my fault.So then they told me that they would take care of it, and they would call me when it was ready. But never called so decided to go to getting ready for harvest (2024)again.What was my surprise I got there, straight to the truck. The truck is parked in their parking place The truck was still the same way that I left it. The keys were in the truck, but they stole the ** dashboard, nothing else.So we went inside talk to ***********************. The manager he was the rudest person ever. screaming said that he had told me that the truck needed different repairs and I said no, no, that was not the deal.And then I told him about the ** that had been stolen. He got so mad that he started screaming and told me to get the hall out of there and that they were going to call the towing to come and take the truck out of there place We called the police and decided to make a report. The cop got there and gave us the report, went inside and talked to ***, but Cop said he could do nothing because it was not a crime,This is unfair for owners like us that dont have money for lawyers that can defend us, and they and their words are what it is, they are never wrong Now fixing it just in parts is $6700 + plus labor, and like nothing they run away from their problems and run you away from their place.We have **** of pitchers and videos if you need some.

Northwest Equipment Sales Inc is NOT a BBB Accredited Business.

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