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Business Profile

Fire and Water Damage Restoration

McBride Construction Resources Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for McBride Construction Resources Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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McBride Construction Resources Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      McBride Construction Resources Inc was contracted by ************************* to complete repairs following a water leak. McBride was awarded the contract on 9/18/2024. As of 11/2/2024, no work has been completed and the only work scheduled has been to reinsulate a wall and hang drywall. Employees at McBride have not reached out once to communicate with me, the owner of the unit, about repairs. I have had to reach out nearly every day to get updates about the project and move it along. McBride did not ask us to select materials for repairs for a month after receiving the contract, creating a delay of several weeks while we wait for materials to show up. We have been out of our home for four months and the project shows no sign of making progress. We are very concerned that McBride will not complete the project before our insurance funds for loss of use run out. I have requested a timeline for repairs multiple times to provide to my insurance and McBride has refused to provide one. McBride has failed to provide adequate budgetary information to allow us to select materials within budget.

      Business Response

      Date: 11/07/2024

      I believe that we have been in contact with the customer before receiving this complaint and things are on track for completion. The customer has been given a schedule; materials are being ordered based on their selections and we will continue update them of any changes to the schedule as needed.

      Customer Answer

      Date: 11/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. In addition, the business contacted me and confirmed that the *** would be refunding two months worth of *** ****. This resolution is satisfactory to me.

      Sincerely,

      **** ********

    McBride Construction Resources Inc is BBB Accredited.

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