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Business Profile

Auto Repairs

Bells Automotive LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bells Automotive LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had truck work done by them and paid 15k and he did such a horrible job and our truck was broken. Failed to give us a receipt for over a year, didnt answer our calls and wanted us to pay MORE money to have him fix was he did wrong. We ended up having to trade our truck in for dirt cheap because we couldnt afford to keep paying to fix the truck. Thousands and thousands of dollars gone from this ***** not knowing what hes doing. Him and his wife are extremely rude, unprofessional and just straight thiefs and LIARS. They should NOT be allowed to run a business. I would have sent reviews earlier, but I am not that type of person but enough is enough.

      Business Response

      Date: 08/14/2024

      Two years after we re- built this customers motor we had a head stud failure. With no Questions asked we replaced head stud at no cost to the customer. We did offer to replace the head-gakset on the side of the broken head stud at a cost of $1000.00 for Parts required for said job. Customer declined further repair. Customer also declined to state that after initial motor rebuild customer immediately installed aftermarket high horsepower tunes voiding his warranty on motor rebuild, as a business we still tried to go above and beyond and as stated we replaced the broken head stud free of charge. As of this time three years after repair truck runs with no issues. As a business we will not let customers harass and slander our name for a personal vendetta. Bells auto has been in business for a few years now and this is the only customer that we choose not to let into out automotive family for this reason. Again this is the only customer in my career that has called me a liar or a thief, at the end of the day i know my work and my customers will speak for me. If there is anything we can do to help you in the future you know exactly were my shop is located. 

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