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Business Profile

Education

ResusMed LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase through ResusMed for a TNCC program that I needed to take for Nursing. They have it listed on their website that a book is MANDATORY for entrance into the course. I purchased an Ebook, which was $108.00. They sent me an email confirming my order. However, they never actually sent my book. I called twice with noanswer. I then sent an email. I received an email back from *************************, the owner of this program, whotold me my order was complete. I emailed him and said it wasn't, my order went through but I had never received my book. I asked for a refund and he is refusing to give me a refund. I believe this is a tactic that he is using to scam people out of money. He even sent me a screenshot, which I have, of what the orders look like on his end and you can see my name listed and the fact that I never accessed a book, because it was never sent. He has his ****** reviews turned off so you can't even warn anyone else about this scam that he is running under the name Resusmed LLC. All I simply want is my money back for a product that was never sent, and there'sliteral proof that it wasn't.

    Customer Answer

    Date: 08/18/2023

    This business finally sent me a refund and I no longer need to pursue the complaint. Thank you for your time

    Business Response

    Date: 08/18/2023

    Student registered the day before (8/11) for the class on 8/12 

    The purchased eBook from our website the morning of the class (8/12). Student has already been sent refund for the price of eBook Refunded on 8/14

    Customer Answer

    Date: 08/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

ResusMed LLC is NOT a BBB Accredited Business.

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