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Business Profile

RV parks

Mount St Helens RV Park LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made reservations at this rv park when it was a KOA campground. I paid for first nights space. On May 30th, 2023 I canceled my reservation but to date have not received a refund. Originally i made a reservation June 30 to July 2. Itwas ***** a night. I was told it would take a week or two to receive a refund by a check mailed to me. I have called several times and they keep telling me it would be another week. I called yesterday on July 5 and was told they would call me back. No phone call. It is no longer a KOA but now owned privately. I was told they would honor my cancelation. I am tired of waiting for a refund I left a msg today to call back and requested my refund.

    Business Response

    Date: 08/07/2023

    We have reissued the check for the amount of $83.25 that was sent out on July 25th.  

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