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Business Profile

Auctioneer

G&H Auctions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auctioneer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attached my information in screen shots because it was to much to go in here.

    Business Response

    Date: 04/16/2025

    Customer went thru every avenue behind our back before attempting to solve the issue with the Auction itself. Herself and her daughter posted hateful things on social media..she contacted licensing department Before coming to us. Everything at the auction is sold AS IS. We made it right and purchased the vehicle back from her to keep her as a happy customer. After doing so, and said everything was fine; but now is wanting to take further action which is not necessary. We have Never had to deal with this situation before; it's unfortunate we had this situation happen and we have deeply apologized to April. We wish the customer would have come to us 1st, we gladly made it right and it could've been done sooner if she had taken the right steps. This will not happen again at our company. 

    Customer Answer

    Date: 04/16/2025

     
    Complaint: 23179878

    I am rejecting this response because:

    I did not go to the licensing department before I went to the auction. When I called the auction and asked them, they told me that it was something to do with the licensing department. So when I called the ***********************, they said that everything is done next day from the auction. It wasnt until weeks later when ***** told me the real reason why they didnt have my plates or the title. I did not go behind anybodys back. I was very forthcoming with whatever I was doing. I never once said everything was fine, I was actually very upset when I left there after returning the car. My issue was not with the car itself so everything sold as is was not the problem. The problem was I spent $400 of my money on a car that I dont get to keep and that put me a month and a half behind on finding my son a car. I was given the runaround and of course I went and talked to the place you got the car from because the owner gave me the name of the business where they got the car from. I was trying to get the information to the auction so I could get the title. That didnt happen, so yes I am asking for the $400 back at least.


    Sincerely,

    ***** *******

G&H Auctions is NOT a BBB Accredited Business.

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