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Business Profile

Heating and Air Conditioning

ABK Northwest HVAC, LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid ABK Northwest HVAC $8600K to install on October 2, 2023 See below for more information

    Business Response

    Date: 10/10/2024

    Abk ************************* a small family business.  Our main hvac person was hospitalized and unable to work at all.  We tried to advise that we had a family emergency and would try to get to her as soon as possible.  Not excuses but reality is hard to understand when it is a small business.  We are just getting back up on our feet and trying to get things rolling again.  

    Customer Answer

    Date: 10/10/2024

     
    Complaint: 22408167

    I am rejecting this response because:
    This repair would have been under warranty but I ended up going to a outside company and paying for repairs plus we had 90+ days during the time frame of no one showing up or making contact with us that a tech would even show up.

    Maybe you would like to pay for the repairs moving forward.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2022 they installed a new furnace and heat pump. It still did not work properly. I had them come back out multiple times to try and fix it and was told I just needed to clean the filters.In Dec 2023 around Christmas, my water pump went out and they came to fix and replace that. It took them a week and they still did not fix it. They also blew both heating elements that I had to buy new ones out of pocket. I ended up having another company come out and fix what they messed up.I also had to have the other company fix my heat pump and furnace because ABK messed that up and refused to come back our after the 4th time and fix it.ABK continues to tell me that all the products they have fixed in my house have manufactured defects. But the other company who fixed my stuff said there was no manufacture defects but rather ABK installed it all wrong.*** has also done work at my other house and continuously says there is nothing wrong with their installs and that it's all fine. And once again have had to have a different company come out to fix the issue. A friend of the family (a 70yr old lady) had ABK come out 6months ago and replace her ductless heat pump. It didn't work right. **** the owner told her his normal excuse of "manufacture defect" and got so fed up that he Uninstalled the pump and has not been back to fix this pump. This little old lady is without heat because **** cannot do his job appropriately. During his jobs at my residence he emptied his work truck into my trah can filling it full of cans of alcohol. I belive the men (**** and *****) who work for this company drink and do drugs while on the job. They have left a bad taste in my mouth and I will never refer them to anyone else.They're also not registering their products serials # so that their customers can't call in and get their rebates for replacing units.I think this company needs to be investigated & be put on suspension until they can be proved safe and knowledgeable in their field.

    Business Response

    Date: 04/11/2024

    This company was not in operation until June 2023.  This complaint should be under ABK Northwest Heating and Cooling now doing business as ************ System which was owned by ************************* as majority owner.  That is the company that is responsible for any maintence and repairs.  

ABK Northwest HVAC, LLP is NOT a BBB Accredited Business.

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