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Business Profile

Landscape Contractors

Insul-Pros Insulation & Landscaping

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Insul-Pros company out of Centralia, WA originally installed my roof when my house was built brand new a couple years back, which it came with a warranty. I had a leaking issue from my roof down into my dryer vent. The dryer vent is routed to the roof. I had another company come out and install a vent in hopes that it would fix the roof leak. It did not. So I had re-contacted insul pros In regards to coming out to fix my roof for me. He said because I had someone else work on that section of the roof that I would have to pay for them to come out and redo that section of the roof and fix the vent and the leaking issue. This was December 9, 2021. I paid him $510.00 to have one of his guys come and fix our roof. He kept saying he’s going to send one of his guys out it took a while for him to finally send someone. He told me that he wanted me to pay in cash. He also told me that because they came out and re-fix the roof that I would have an eight year warranty on the roof Again. I did not receive a receipt of the repairs at the time or anything stating my 8 year warranty other than text messages between us proving the promised warranty. I have contacted him for months now in regards to the roof still leaking . I’ve asked if he could please send his guys out to have it re-looked at. I believe the water is coming from the roof vent/or a leak down into my dryer vent. Huge amounts of water when it rains come into my dryer vent causing large amounts of water all over my laundry room floor and when the vent is unhooked a bunch of water pours from the vent. He will text me back after long periods of time stating that he will re-send his guys out, which he still hasn’t. I have ended up filing a claim with my homeowners insurance because one of the closets that is on the backside of the washer and dryer now has mold growing and is soft. I’m simply requesting a receipt of services provided 12/8/21, my roof to be properly fixed and warranty paperwork.

Insul-Pros Insulation & Landscaping is NOT a BBB Accredited Business.

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