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Business Profile

Lawn Mower Repair

The Power Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mower Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a carburator kit and air filter for my 1050 cub cadet mower with a 23 horse Kohler courage motor. Then gave them numbers requested off the motor and they sent mea carburetor kit for a different type of mower. So when I called them back they explained they wouldn't take it back because it was specialty order and then they wanted the numbers from under the seat. Then they sent me the right carburetor kit and the wrong air filter. So when I talked to the manager she said that they sent me the parts from the numbers I sent them trying to justify it and pretend like I was at fault for there mistake. When I received these parts none of them had any paperwork with them so I wasn't even aware of the price they charge me on my credit card until I got my credit card statement and then typically these parts should have been about $80 approximately and my bank statement said they charge me $214.

    Business Response

    Date: 05/29/2025

    When ***** called our shop in early March, he had the part numbers that he wanted to order.  We ordered the carburetor kit and shipped it to him along with the air filter he requested.  After he received those, he called back saying they were wrong.  We informed him that the carburetor kit was not returnable as it was a special ordered part but we could help him figure out the correct parts he needed.  After getting the mower numbers, we ordered a new carburetor kit and shipped it to him with another air filter.  We are able to return the air filters if he wants to bring those back or ship them back to our store.  As for the carburetor kit that was incorrect, we cannot return that as it is a non-returnable item that he provided the part number for originally.

The Power Shop is NOT a BBB Accredited Business.

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