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Business Profile

Custom Machinery

Ford Manufacturing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Machinery.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This issue is in regards to my 2017 **** Focus thru ****************** . I bought the vehicle brand new on 04/01/2017 (17 miles on it) from ***** **** In May of 2022 the clutch started going out it was repaired by my dealership ***** **** under warranty then in November 2023 same thing again repaired under warranty & now on October 24 2024 samething . course now the Warranty has ran out & now **** wont take blame & says I have to fix the vehicle ******* . Im now filing the buy back program thru ****************** they have denied my claim . I feel this is an issue with **** transmissions defective in all respect they should take fault in there faulty transmissions & file this vehicle under lemon/buy back vehicle & give me my $$ back so I can get a different vehicle .

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand new $51,618.00 ************************ cash. Right away the battery died and had to go back to the dealership for service. The car is now on its 4th battery. The *** has been called a Lemon and has an on going issue with the computer system in the car that is draining the battery. They thought it was because of the trunk and it sat in service for months waiting for parts from *****. After no success they thought it was faulty batteries. This *** has caused serious health risk to me. In July, after not having a car because the battery was repeatedly dying and they kept coming to jump it, I had to wait to schedule a tow truck, there were no loaners and I was hospitalized with severe stress and dehydration after being forced to use my bicycle for transportation in the hot summer heat. My ******* is now back in service again as I learned that the *** has transmission problems too. This should not be this way for $51,618 and a Brand New first owner ***. ******* Corporate, although they realize the car has ongoing issues, they have refused to give me a refund, a new *** without problems or a lifetime warranty to cover the cost to replace the battery once or twice a year and a new transmission. I am so disappointed that a company such as **** and ******* can take such advantage of a person that believed in them, in their brand and in their product. I want others to know that ******* Nautilus have computer and transmission problems and the company is fully aware and fully not willing to do the right thing or anything for that matter. Beware!

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Vehicle for my Granddaughter in September of 2023 which was a 2000 **** Ecosport with ****** miles on it. Which I purchased from ********************* Chevrolet in *******, **. A couple of Months went by, and we started having issues with the Vehicle. So, we took it to the closest repair shop, and they advised us that it was the Flex Pipe to the Cadilliac converter that need to be repaired because it was rusted out. So, the Repair Shop advised me it would be $1956.00 to repair it. After talking to the repair shop, I was advised **** wouldn't cover this under the 8 year/80,000 miles ********** warranty because it was coming from the Flex Pipe and that we had to buy the whole muffler system because it doesn't come in pieces. I then was advised to contact **** and file a complaint. So, I contacted **** directly and was advised that there is nothing they could do for us. Then about 2 weeks later we had to replace another component that was covered. This 2020 **** Ecosport with ****** should never need a flex pipe it was practically Brand New. I would like forward to reimburse me the $2,000 that I have paid out because their Vehicle was Faulty.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quick recap of my situation:Year2018 Model**** EcoSport SE ColorBlack VinMAJ3P1TE9JC163886 Number Plate8EOK717 Engine1.0L Miles when purchased in ******k Miles now42k Incident: I was driving to ******** and got a notification on my dash that said ********** Pressure Low. I was worried so I found an oil change place close by and pulled off the freeway, but then I noticed the car wasnt accelerating, my foot was flat down on the accelerator and it was crawling along the road. So I pulled over to the side and that was it, it wouldnt go on again. All of the accessories still worked, but it absolutely wouldnt turn on. It was towed to a local repair shop.Resolution: I called **** on Monday October 9 and was told by the representative that because there hadn't been a recall and my car was past the 5 year manufacturer warranty period, even though it was well below the 60k miles, that there was nothing **** could do to help Car Repair: From here, Wawanesa, my insurance company, identified this as a manufacturer flaw and would not cover any repairs. Given this, I had to get quotes from multiple repair shops and pay 100% out of pocket. This is why the repair was not done with ****, the representative on October 9 made it clear that there would be no benefit to me given **** was no longer responsible after the manufacturer warranty expiration. This came at great personal stress, >$5k is not something I have as disposable funds and I was left without a vehicle, having to pay to briefly borrow a friends car, then use uber/rideshares to get to and from work and delivery services because I could not drive anywhere for daily errands. Costs here amounted to more than $1k.Service before Engine Failure: 3/25 **************************************** - work order attached. No faults found and oil changed etc.

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a recall notice dated April 2023 regarding our **** F250 truck. The notice states the parts are now available. We took our truck to the dealership on June 5 expecting to pick it up no later than June 9. The dealership did provide us with a loaner vehicle. This complaint is not against the dealership but against ****. When I called on June 8 about picking up our truck I was told the transmission has to be replaced and it is on back order until July 20 something. Now the part MIGHT start being shipped out around August 20 with 466 being on back order. I have contacted **** twice only to be given excuses and being told to contact the dealer. The dealer is doing what **** instructed so they are the middle man. I have asked to speak with someone in management at **** with no success. I contacted the National Highway ***************************** to report, they took the information and also gave me the number to the ************************* who took the information and suggested I contact BBB. **** needs to accommodate the customer with a vehicle comparable to the one that is being kept in the dealer shop due to **** not having the part necessary for the repair.

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are multiple manufacturers involved and the dealership. Purchased a 2021 Holiday Rambler Invicta 32RW. in January of 2021. There was a gas leak on the stove that was never disclosed to me and we experienced this gas leak shortly after purchase. The stove was already recalled prior to even the make of the unit. The dealership noted that it was not their responsibility. I could not use my stove and the next model was recalled.Additional recalls on a new chassis designed by ***** And never received the notices. However found them through an inspection. We stopped driving the unit and had to book an appointment months in advance before the unit could even be received by ****. I have not had my unit since July ********************************************* ******. We live in colorado and had to rent an apartment since we could no live in the unit.. Purchased unit in *******.There are multiple manufacturer defects on the unit for the housing. Improper support of the slide outs, back up camera stopped working, water leaks and missing parts. The inverter misfired due to faulty wiring and also the battery fuse for the unit kept blowing due to poor wiring.We have been trying to address this and requested the unit be taken back and refunded. We have also filed lemon law which doesnt protect the consumer still with how it is written.We do not feel safe driving the unit due to the unknowns especially with all issues and recalls relating to being unable to safely operate the vehicle. This has now caused a financial burden because we have had to change and restructure our living conditions incurring additional costs.

Ford Manufacturing Inc is NOT a BBB Accredited Business.

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