Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These surveyors contracted with my neighbor and crashed their company truck into my fence and left it on the ground allowing an easy escape for my livestock. The company foresight surveying never informed me nor contacted me about said incident. Another neighbor ***************************** witnessed the whole scene and told me. I have attempted contacting foresight on numerous occasions only to be told by ****** someone would contact me. There has been no contact nor repairs.

  Business Response

  Date: 08/22/2024

  Dear **************,
  I apologize for the inconvenience this may have caused you.Due to the involvement with the authorities and attorneys, Foresight Surveying,Inc. has been waiting approval from legal counseling to gain approval and begin restoration. While we waited, all communication with the parties involved have been through this legal avenue. We previously have made multiple attempts to explain this. As discussed per the phone conversations with you and Foresight Surveying, ***** we have received this approval. We have come to an agreement to mend and repair the fence. Our team will be in contact again to sort out the details. 

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them in September about getting my half-acre parcel surveyed. They quoted me $2,400.00 for the service, which included the cost to file with the county. I wanted them to schedule the survey to be done on a Friday as there was angry neighbors. I took the day off to be there, but they did not show up or call to let me know that they were not coming that day. That should have been my first red flag because now I have lost money from missing work, and not communicating with the client was not their concern at all. I rescheduled with them, but they could not do it on a day that I had off, so I was not there the day they had one guy come out and just look at things. He did not place posts into the ground and said it was because he could not get to the corner marker as it was on someone else's land, and he did not have permission, so they would have to come back again. The next time they came back, they were finally able to get the job done (months later). I waited another two months for them to get me a preliminary drawing. It was a long-drawn-out process with little to no communication on their end about what the issues were. In the end, we received an additional bill for $1,444 more than the original contract without any real explanation of what the 60% increase in the original contract was for. I asked several times for a breakdown of how it took ****************************************** 1 figure. They never told me they went over their original budget, so I had no say in whether I wanted them to keep working on the project (at an additional fee) or stop work on the project. No addendum was written for the additional charges or time spent. In the end I paid their company a 70% increase on the original contract. This is what they considered a normal circumstance. They have far from an acceptable work ethic and even shadier business practices.