Reviews

This profile includes reviews for My Chelan Vacation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

My Chelan Vacation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  My Chelan Vacation

  123 E Johnson Ave Chelan, WA 98816

• 

  My Chelan Vacation

  PO Box 3166 Chelan, WA 98816-3166

Review Details

• Review fromDavid C.

  Date: 10/24/2022

  1 star
  While we made a reservation thru Airbnb, Vacasa was the host, whatever that means. Vacasa informed us via e-mail the day before our visit was to begin that the deck on our beach-front condo was unsafe and shouldn't be used. I called to see if we could stay elsewhere and was told they'd call back. Hours later, and without hearing from them, we decided to cancel. Over the next 24 hours, and calling them six more times, ******* finally agreed to a full refund. But they'd only provide half, stating we'd need to contact Airbnb for the remainder. I called right away and Airbnb completed their end within a few days.Three weeks later, and having received just half of what ******* offered, I called them yet again. They told me they'd made their refund in two deposits, yet further checking proved that to be untrue and in reality they'd closed the case after refunding only half of their agreed portion. I was told any remaining refund, in spite of their prior agreement, would need to come from Airbnb. Calling Airbnb I was told this is what I owed as cancellation fees. I reminded them ****** had stated we'd receive a full refund. I had kept careful notes and only after providing the name of the Vacasa person who'd told us of a full refund and sending Airbnb a copy of the e-mail stating the deck was unsafe was I able to finally get a full refund. Still this took 4 separate refunds from Airbnb, a lot of phone calls, and filing a dispute with my credit card company.What helped in my case was keeping careful notes of when I talked with them and who my contact was. Also, keeping copies of all correspondence. But in the future I would stay away from any rental involving *******, and would be careful of those involving Airbnb.