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Business Profile

Hardscaping

North Winds Hardscape

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a complaint against North Winds Hardscape, LLC, ********************************* owned by ******** ******. This company installed an above ground sprinkler system for me in my front yard early August 2024. After using it I noticed that the hose connections were leaking and since the *** pipes were installed close to the foundation of my home, I asked ******** to correct this, ideally by moving the hose to *** connections further away from the foundation. My first request to correct the issue was by text on August 6, 2024. He assured me numerous times that he would be over to fix this. It has now been three months; more than ten emails and more than twenty text messages back and forth and this has not been fixed. Each time he texts to say he or an employee will be here to correct this, no one appears. He has not fulfilled his promises to me to correct the installation. I am requesting that the Better Business Bureau assist me in having the ***/hose connection moved away from the foundation of my house.

North Winds Hardscape is NOT a BBB Accredited Business.

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