We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Helicopter Rental

Kiwi Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Helicopter Rental.

Complaints

This profile includes complaints for Kiwi Air's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kiwi Air has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Kiwi Air

      1288 Port Way Clarkston, WA 99403

    • Kiwi Air

      PO Box 555 Seaside, OR 97138

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased two tickets from ******** costing $608 for my wife and I to fly from ******, ***** to ********* from May 1st, 2024 to May 7th, 2024 with layovers in *******, ******* on both legs of the itinerary. The first layover was supposed to be ******************************************************************************** *******. However, we received an email from Kiwi.com more than one month before our flight that the airline changed the take off time from ****** to 4:30am (the original time was 4:00am on May 1st, 2024), so we will not have enough time to catch our second flight to *********. They gave us two options via email. Request a refund or choose another ticket with a substantial mark up. We requested a refund via email. The following day we received an email from Kiwi.com stating we will not be refunded at all. We called them and they reiterated that they will NOT be refunding us our payment. The airline and our bank told us that we would have to resolve the issue directly with kiwi.com since they are a third party travel agency. Please assist us in getting our refund?

    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased flights- one was cancelled kiwi cancelled the others- stated no refunds available due to type of ticket purchased and them receiving no refund- I could still used the 2nd flight but wasnt given that option - ended up rebooking for $300 more so total of 2000 spent instead of $1330

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booking ID ********* Issue Date 2023-09-03 Total $164.65 **** admitted to having an issue with connectivity with ****** Airlines. On 9/3/2023 they informed me that my return flight in ****** was canceled and made me but a new ticket with Delta for $164.65. However, it turns out my original flight was NOT cancelled. The reservations for both airlines were active.On 10/7/2023, it happened again and I had to buy a new ticket for &****** on the exact same flight that was in fact NOT cancelled.I returned on my original flight, not in Delta. I made a claim to Kiwi for the additional expenses due to their system. **** agreed to pay for the extra departing flight of $******, but refused to refund the extra unnecessary flight for the returned flight.The additional, unnecessary expenses were caused by Kiwis system issues.

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A flight I purchased on behalf of a worker was cancelled by strikes in ******. OVER A YEAR LATER they are telling me they were refunded and when asked how I would like refund I indicated ORIGINAL FORM OF PAYMENT. However, They broke up the refund into portions, and only refunded a small portion and are keeping hostage the rest of my refund on their site in credit form. I want my money back! This is atrocious as the airlines refunded them along time ago and they are withholding my money.

    Kiwi Air is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.