Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 windows for my home in March 2022. I spoke with ********, the new owner who immediately told me the previous owner, *****, whom I had done business with the last two years and had a positive working relationship with, hadn't known what she was doing and that the new system was way better than hers. I thought this was very unprofessional from the get-go. At the time of purchase, ******** said 50 % down was required to secure her ordering the windows. I told her no problem, could I just pay in full now. She said yes, just send a check. I did send a check - for $870.09. She never sent me a receipt. She never gave me status update calls. So I had to place a call end of April to check status. I called again twice in May to check status. Called again in June. She said windows were expected to arrive by middle of June. The time came and went. I called again and ******** said shipment was delayed and she hoped it would come in soon. Then ******** called about 3 weeks ago stating that the shipment had been lost but she could reorder the windows for me on a rush status. I first asked her if she would be willing to bite the cost for me since this was not our error. She said, "none of this is my fault". I told her to go ahead and please cancel my order, we would get our windows somewhere else and to please refund me . The next day she called and said She could have the windows in a shorter amount of time and did I still want them. I told her to please cancel and refund me my money. She said okay. A week and a half later she calls to say that there is a shipment expected with my windows on it and do I still want them. I replied, ma'am, does that mean you didn't already cancel the windows and refund me as I had asked? She said a flat "no". I asked her a 3rd time to please cancel and refund. Yesterday in the mail I received a check for ******, 1/2 of what I originally paid with a copy of a fake receipt showing I only ever paid $ ******. I called her and she refus...

  Business Response

  Date: 07/14/2022

  Please see my attached response and accompanying documents.  Thank you.