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Business Profile

Electrical Contractors

Norstar Heating and Cooling, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

This profile includes complaints for Norstar Heating and Cooling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Norstar Heating and Cooling, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this company to diagnose and repair my furnace. The technician inaccurately diagnosed the first time and declared it fixed. He had a cancellation so was able to complete a cleaning and maintenance service at that same day. He then reported he had miss diagnosed and that it was now a gas valve that needs to be replaced. After 3 weeks they returned with the part to fix it and then when it didnt work he reported it was a different issue with the heat exchange. They sent a senior tech out who then diagnosed with a cracked heat exchange that was easily identified by the senior tech. I then got a second opinion and it was identified that the cracked heat exchange was even visible to the naked eye. The company refuses to refund or in any way make right the misdiagnosed items and was eager to get me a quote for a whole new furnace after that original tech has initially told my after the repair my furnace would be in tip top shape. Consumer be ware! This company seems to want to replace unnecessary parts as their diagnosis process and cost me 800 non necessary dollars!

      Business Response

      Date: 12/08/2022

      Met with ****** and we will be refunding for the appointments in full. 

    Norstar Heating and Cooling, Inc. is NOT a BBB Accredited Business.

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