Complaints

This profile includes complaints for Country Chevrolet Buick's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Country Chevrolet Buick

  880 S Main St Colville, WA 99114-2510

  
• 

  Country Chevrolet Buick

  710 N Highway 395 Colville, WA 99114-2026

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/30/24 online car purchase Country Chevrolet w/warranty package. I have many email, ************ correspondence. I was informed at purchase, that when vehicle was delivered the driver would hand-deliver all documents, NOT including title of ownership which would be sent to OR *** direct for owner transfer to myself. Zero leinholder as I paid cash via wire transfer. OR would issue the title of **************** to me. Told docs given to me at delivery allows getting temp permit/shows purchase. 10/10/24 car delivered to me in OR as agreed but failure to include paperwork. Country Chev was well-known, I was assured by staff prior to purchase that they did "lots of deliveries out of state." I agreed to accept car & was told the documents would be emailed to me immediately to obtain ins. and trip permit this day. Trying to complete this I noted documents via email were only for the warranty, not for registration or transfer of ownership to myself. Meanwhile we had mechanical problems within 10 miles (while traveling to CA Medical Ctr appt.) This began separate issues in addition to zero documents received from dealer. 10/13/24 Kody was notified documents on this car were not given at delivery time.11/07/24 the car repairs were complete and I picked it up.11/12/24 ***** ******* G.M and **** ********* F.M. we're both notified email that I still had not received any documents of this car purchase. I was told documents would be scanned and emailed to me. I received nothing at either of the two emails provided and previously used.12/18/24 **** failed to answer my request for documts and inquiries as to why OR DMV had not yet received anything on car. 02/03/25 **** letter mailed to both ***** and **** demanding paperwork on this car purchase be submitted immediately. No replies were received. I have records of contact to Country Chev, OR DMV and WA DOL. I have no legal reg, no ownership. I now have to move to CA within weeks due to family illness/care. Need documents.

  Business Response

  Date: 03/27/2025

  Good ********************* thank you for a chance to review this situation.  As we discussed on the phone, all of your title work was sent via tracked *** overnight delivery on October 8th, and confirmed delivered to the mailing address listed on your Oregon Title Application.  I'm so sorry that you never received this package.  *** shows it was delivered on October 9th at 3:49pm.  If you are unable to locate the package, we will immediately file for a lost title application, and send you a new set of docs  Please let me know how we can be of further assistance.  

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  Having not received noted documents - I found this reply satisfactory to me. At the time of this response it has been resolved.

  **** *., owner of Country Chevrolet immediately contacted me upon knowledge of the complaint and proceeded the very day to take steps in resolving this issue.  He managed to obtain necessary signatures, verify a new title was issued and have everything at my doorstep within seven (7) days. I could not ask for better customer service and follow-through upon his involvement.

  **** went above and beyond to ensure our satisfaction.  Under his direction the dealership(s) will certainly offer each customer an outstanding experience and positive feedback. 

  Thank you for the assistance. 

  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2023 we finalized the purchase of 2017 Silverado with Country Chevrolet in ********, **. At the time of the original test drive and agreement to purchase the truck, on July 16, 2023, we requested an additional key and FOB, as there was only one set for the vehicle. Our sales agent, *********************** proceeded to check with a gentleman directly down the hallway from the office we were in and returned, saying they could provide us an additional key and FOB with the truck upon delivery. The truck was delivered on July 20, 2023, to our residence. When we asked the driver about set, he indicated that the extra key and FOB were not provided to him when he left the dealership. He apologized and was very kind and receptive to the situation. He said he would let the dealership know the following day, and someone would be in touch. On July 21, the following day, we received a phone call from the Community Engagement Manager, *********************, following up on the extra key and FOB situation. She indicated she had heard about the situation and would look into it. She was also very receptive and reassured us we would hear from her. On July 24, I again spoke with *********************, she had called, and I returned her call to find out that, yes, the dealership would be providing that second key and FOB; they would be ordering it and be in touch. I waited several weeks and called the dealership on August 17 inquiring about the key and FOB, as we had not received it or heard from the dealership. I requested *********************, but she was not in; I explained the situation to the sales agent, and he said he would ask the manager and get back to me. He called me back moments later, indicating he had asked, and the manager said they would look into it and find out where the key and FOB were. On August 29, I called the dealership again because I had not heard anything; left a message for *********************, and she returned my call. I explained how, since we last spoke on July 24, we had not received the key and FOB, and she said she would look into it. On September 1, **** called and asked if we had heard from ********************* about the status of the key and FOB, as he should have reached out to us because he was working on getting the set. I indicated we had not heard from *****. She said she would be back in touch. This was the last correspondence we have had. No one from the dealership has reached out, and we have not received the key and FOB.

  Business Response

  Date: 10/13/2023

  ****, thank you for the opportunity to fix this scenario.  I believe you have received the key, and have an appointment at our expense to get the key programmed.  Let me know if you have any other concerns.

  Customer Answer

  Date: 10/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The owner ***************************** was very responsive and prompt in resolving the issue. I thank him for personally addressing it.
  
  Sincerely,
  
  *******************