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Business Profile

Restaurants

Conway Pub & Eatery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We visited this business on 7/20/24 and ordered dinner (two burgers) which took over 45 minutes to arrive and made my husband late for the concert we were attending down the street. When he arrived with our take out order, we discovered our order was entirely wrong, cold and inedible. I called and spoke to the manager (*****) the next day, and she took my information as well as the details from our check, promising to have the charge to our credit card refunded the next business day. That did not happen and the manager has refused to take my calls/call back since our original conversation. I called and left messages with other employees on 7/24, 7/26, 7/29, 7/31 and 8/1 and the manager still refuses to resolve this. This behavior is unacceptable and we need ***** to fulfill her promise of refunding our credit card the amount paid.

Conway Pub & Eatery is NOT a BBB Accredited Business.

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