Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 1, 2024, ***** ****** purchased a Daikin Mini-Split System from Precision Air Services Salesman ******* ***** with an Extended Transferable 10 Year Labor Warranty or ********************** issued by ** Warranties for an extra $400.00 dollars. The owner of Precision Air Services, ***** ******, and Salesman ******* ***** were asked several times for the ** Warranty documentation as it is transferable. ****** also contacted ** Warranties on two occasions who replied ****** has no labor warranty via Precision Air Services. ****** has not responded to requests for the labor warranty. ****** request the ** Warranty Labor Warranty documentation. This was a 10 year transferable labor warranty plan and worth more than the cost ****** paid. As part of Precision Air Services Web Site ******************************************************* there is a section on the Better Business Bureau:A Member of the BBB With A + Rating -- At Precision ****************************** we strive for 100% customer satisfaction in our HVAC work we do. We value your honest opinion and invite you to tell us and others about your heating or cooling experience with us...but we think that once youve experienced the kind of dedicated customer service, superior products, and affordable prices we can deliver, that youll want to make Precision Air Services your go-to HVAC and heating contractor. With our company name behind every product that we install, nothing less than the best products and services are acceptable, so we strive for 100% customer satisfaction every time we take on a new installation. A theft by deception definition would be common to that of conning. This particular theft crime has the added notion of deception or trickery involved. Generally speaking, in such cases, the victim of the crime relies upon the deceit, or lies, that are claimed as truths by the thief.Documentation provided and further documents upon request.
Business Response
Date: 10/18/2024
***** ******
Hello *****, Sorry about the lack of commutation, ****** has change their extended Labor warranty processing, I have been working with my disturber to get this done. I can keep trying or refunding the monies.
Customer Answer
Date: 10/20/2024
Complaint: 22421697
I am rejecting this response because: No where in the sales agreement/contract does it state a "******" extended labor warranty. I was told only a ** Warranty would be available for a "LABOR" warranty for 10 years and transferable. I do not understand why Precision is talking apples and oranges. They should purchase the ** Warranty for my units as agreed upon. Of course, if Precision has burned its bridges with ** Warranties from past dealings one can see the problem. The new "Daikin" warranty would have to be for labor, 10 years and able to be transferred to a new owner if I sell the house as discussed with salesman *******. The parts are under a 12 year warranty by *******
Sincerely,
***** ******Customer Answer
Date: 11/05/2024
BBB Complaint #********
This complaint has been resolved -- Precision Air Services has provided a Labor Extended Warranty for my new Daikin Mini Split. I would recommend the BBB lower their rating of this business. The owners actions were not that of a five-star business. Further, Precision uses the BBB in their Web page which I found to be misleading. Precision perpetrated a fraud (not a misunderstanding) on me and I am sure they did it to others.
***** ****** ************ home phone
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.